Maintenance planned on 24/10/2018 – impacted services: internet connectivity and telephony: Closed
Dear customers, Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware. Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes. This intervention requires no action from you, however, if your service […]
Outage: Telephony: Reduced capacity: Solved
Dear customers, We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem. Please find all details below: Start: 2018-08-28 06:44* End: 2018-08-28 12:24* Duration: TBC Impacted services: Telephony: ingoing and outgoing calls Affected Areas: All […]
Outage: Telephony: Solved
Dear customers, We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue. Please find all details below: Start: 2018-06-04 09:00* End: 2018-06-04 11:10* Duration: 2h10 Impacted services: Telephony Affected Areas: all Update: 2018-06-04 10:25 Repair Database ongoing Update: 2018-06-04 […]
Issue: Outgoing and incoming telephony: Solved
Dear customers, We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future. Please find all details below: Start: 2018-04-13 14:30* End: 2018-04-13 17:00* Duration: 2h30min Impacted services: Outgoing and incoming […]
Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]
Maintenance planned on 27/03/2018 – Impacted services: All Fiber to the Home and DSL connections: Closed
Dear customers, Edpnet has planned a maintenance in order to prepare for future works and better allocate the available space on our network. This maintenance will cause an interruption of about 15 minutes on your services. Please find all details below: Start: 2018-03-27 03:00* End: 2018-03-27 05:00* Duration: 5 minutes Impacted services: All Fiber to […]
Outage: Internet services: region Liège: Solved
Dear customers, We have experienced an outage with Internet services due to a short power outage in the Liège region. Please find all details below: Start: 2018-03-15 13:35* End: 2018-03-15 14:10* Duration: 35 minutes Impacted services: Internet services Affected Areas: Liège region : 41 We apologize for the inconveniences. Best regards The edpnet team […]
Maintenance planned on 23/03/2018 – impacted services: Internet Connection: Closed
Dear customers, KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes. This maintenance may affect your services. Please find all details below: Start: 2018-03-23 04:00* End: 2018-03-23 07:00* Duration: 30 minutes Impacted services: internet, telephony Affected Areas: All […]
Outage: Internet connection: region Antwerp, Limburg, Flemish Brabant: Solved
Dear customers, We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels. Please find all details below: Start: 2018-02-12 07:08* End: 2018-02-12 07:18* Duration: 10minutes Impacted services: Internet Affected Areas: region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089 We apologize […]
Issue: Outgoing and incoming telephony: Closed
Dear customers, We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-23 12:03* End: 2017-11-23 14:42* Duration: […]