Outage: Internet service : East and West-Flanders region, all services impacted: Solved
Dear customers, We have experienced an outage with the Internet and connected services in regions of East and West-Flanders. Please find all details below: Start: 2017-07-03 11:44 End: 2017-07-04 21:37 Duration: 1:09:53 Impacted services: Internet/Telephony Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 Update 03/07/2017 – 12:46 – There is confirmation […]
Outage: telephony (solved)
Dear customers, We have experienced issues with inbound and outbound telephony after a router maintenance this night, some voice switch IP’s were unreachable from certain IP ranges. The issue has been corrected at 9h19, telephony services should be back to normal. Please find all details below: Start: 2017-06-30 05:37* End: 2017-06-30 09:58* Duration: 4h21 Impacted […]
Outage: Power outage datacenter Sint-Niklaas – No impact : Closed
Issue closed. Dear customers, We are currently experiencing an outage at the datacenter in Sint-Niklaas. Power generator A-feed and B-feed successfully took the load. The power company is fixing the outage as we speak. Further updates will be released as soon as possible. No impact for customers. Please find all details below: Start: 2017-06-27 16:24* […]
Outage: Outgoing telephony (Solved)
Dear customers, We are currently experiencing an outage with outbound telephony. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-06-13 11:55* End: 2017-06-13 14:25* Duration: 2h30m Impacted services: Outgoing telephony Affected Areas: All areas Update 13:30: Our NOC-team has found […]
Outage: Internet services Brussels region (solved)
Dear customers, We are currently experiencing an outage with voice and internet region Brussels. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-05-09 20:03* End: 2017-05-09 21:40* Duration: 1h 37 Impacted services: voice and internet region Brussels Affected Areas: Service area Brussels: 02 […]
Outage: Internet services (solved)
Dear customers, We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-04-25 11:30* End: 2017-04-25 12:10* Duration: 40 minutes Impacted services: All data services (Internet, telephony) Affected Areas: Brussels, Antwerpen, […]
Outage: DNS and mail services
Dear customers, We have experienced an outage with one of our servers, causing issues with DNS and mail delivery to be stalled for a while. All impacted services have been restored by our NOC team at around 7 PM, our mail relays cleared out their backlogs. Please find all details below: Start: 2016-02-19 14:00* End: […]
Update: Outage Closed: KPN link for fiber is down
Update: Outage cleared Dear customers, We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-01-26 10:38 End: 2017-01-26 10:56 Duration: 18 minutes Impacted services: NL Fiber Affected Areas: Amsterdam […]
Outage: NL internet services: Solved
Update: Our services will be back online within 30 minutes Dear customers, We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-12-29 15:30 End: 2016-12-29 16:20 Duration: 50 […]
Outage: All telephony services (solved)
Dear customers, We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-11-18 13:32* End: 2016-11-18 20:00* Duration: 6:28 Impacted services: All telephony services Affected Areas: All areas Update 18/11 20:00: Full […]