Outage: Internet & Telephony: Solved
Dear customers, We have experienced an outage with internet & telephony services. Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot. Please, note that it may take some time for all the connections to be reestablished. Please find all details below: Start: 2017-08-07 […]
Outage: Inbound Telephony in The Netherlands: Solved
Dear customers, We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution. Please find all details below: Start: 2017-07-26 10:30* End: 2017-07-28 11:10* Duration: 1:21:40:00 Impacted services: Inbound telephony Affected Areas: all Netherlands voip service We apologize for the inconveniences. Best regards The edpnet team […]
Outage: No internet connectivity on ADSL/VDSL : Solved
Dear customers, We have experienced an outage on ADSL and VDSL lines. Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems. The CPE (modem/router) should be rebooted […]
Outage notification: No PPP on ADSL/VDSL : Solved
Dear customers, We are currently experiencing an issue on ADSL/VDSL lines. Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as soon as possible. We apologize for the inconveniences. Best regards The edpnet team
Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)
Dear customers, We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-07-08 15:57* End: 2017-07-08 19:01 Duration: 3h 4min Impacted services: Internet and telephony Affected Areas: A71: 010, 060, 064, […]
Outage: Internet service : East and West-Flanders region, all services impacted: Solved
Dear customers, We have experienced an outage with the Internet and connected services in regions of East and West-Flanders. Please find all details below: Start: 2017-07-03 11:44 End: 2017-07-04 21:37 Duration: 1:09:53 Impacted services: Internet/Telephony Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 Update 03/07/2017 – 12:46 – There is confirmation […]
Outage: telephony (solved)
Dear customers, We have experienced issues with inbound and outbound telephony after a router maintenance this night, some voice switch IP’s were unreachable from certain IP ranges. The issue has been corrected at 9h19, telephony services should be back to normal. Please find all details below: Start: 2017-06-30 05:37* End: 2017-06-30 09:58* Duration: 4h21 Impacted […]
Outage: Outgoing telephony (Solved)
Dear customers, We are currently experiencing an outage with outbound telephony. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-06-13 11:55* End: 2017-06-13 14:25* Duration: 2h30m Impacted services: Outgoing telephony Affected Areas: All areas Update 13:30: Our NOC-team has found […]
Outage: Internet services (solved)
Dear customers, We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-04-25 11:30* End: 2017-04-25 12:10* Duration: 40 minutes Impacted services: All data services (Internet, telephony) Affected Areas: Brussels, Antwerpen, […]
Outage: DNS and mail services
Dear customers, We have experienced an outage with one of our servers, causing issues with DNS and mail delivery to be stalled for a while. All impacted services have been restored by our NOC team at around 7 PM, our mail relays cleared out their backlogs. Please find all details below: Start: 2016-02-19 14:00* End: […]