Partial outage: limited VPBX functionality following PHP vulnerability – Resolved
Dear customers, As a precaution following the recently discovered PHP vulnerabilities, we have temporarily taken certain components offline. As a result, some of our VPBX services are currently unavailable, including the provisioning of new phones and the use of the softphone. Our technical and security teams are working hard to restore full functionality as soon […]
Maintenance planned on 20-10-2026 – impacted services: fixed telephony – Completed
Dear customers, We have planned a maintenance in order to perform an update on our voice switches. This maintenance may cause two short interruptions during which ongoing calls could be dropped. Please find all details below: Start*: 20-10-2026 23:00 End*: 20-10-2026 23:10 Duration: 10 minutes Impacted services: Fixed telephony Affected Areas**: All areas We apologize […]
Maintenance planned on 01-10-2026 – impacted services: fixed telephony – Completed
Dear customers, We have planned a maintenance in order to perform an urgent upgrade on our voice switches. During this maintenance, we will restart both switches of our primary voice cluster one by one. After each switch has booted up, we will wait 3 to 5 minutes before restarting the next one. While one switch […]
Maintenance planned on 21-09-2026 – impacted services: fixed telephony
Dear customers, We have planned a maintenance in order to perform an upgrade on one of our voice switches. There will be two brief moments during which ongoing calls may be dropped: at 23:00 when traffic is moved away from the switch being upgraded (only calls currently running through this switch will be impacted), and […]
Incident: calls to international destinations – Resolved
Dear customers, We are currently experiencing a incident impacting calls towards international numbers. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Start*: 29-07-2026 15:00 End*: 29-07-2026 15:39 Duration: 39 minutes Impacted services: Mobile Affected Areas**: All areas Update 29/07/2026 […]
Incident: no data while roaming – Resolved
Dear customers, We are currently experiencing an incident affecting mobile date while roaming. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Start*: 24-07-2026 10:10 End*: 24-07-2026 12:15 Duration: 2 hours 5 minutes Impacted services: Mobile: data abroad Affected Areas**: […]
Maintenance planned 17–19/07/2026 – Mobile services may be briefly impacted on 19/07
Dear customers, We planned maintenance on our core network equipment. Voice, data and SMS traffic may be briefly interrupted on 19/07 at around 01:00. No other customer impact is expected during these maintenance activities. We will make every effort to minimize the downtime. The provisioning of new SIM cards will be paused throughout the maintenance […]
Partial mobile outage: calls and data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 17-06-2026 11:20 End*: 17-06-2026 12:15 Duration: 55 minutes Impacted services: Mobile Affected Areas**: […]
Maintenance planned on 14-08-2026 – impacted services: selected services in Belgium
Dear customers, We have planned maintenance to upgrade our core network equipment. This may result in brief service interruptions for a small number of customers who will be notified individually. All other connections in Belgium will experience a loss of redundancy during the maintenance window. Please find all details below: Start*: 14-08-2026 00:00 End*: 14-08-2026 […]
Maintenance planned on 12-08-2026 – impacted services: Explore/Eurofiber/NGLL
Dear customers, We have planned maintenance to upgrade our core network equipment. This may result in brief service interruptions for Explore, Eurofiber and NGLL connections, as well as for a small number of customers who will be notified individually. All other connections in Belgium will experience a loss of redundancy during the maintenance window. Please […]