Dear customers,

We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays.

We will provide further updates as soon as they become available.

Please find all details below:

Start*: 16-10-2024 08:10
End*: 16-10-2024 15:15
Duration: 7 hours 5 minutes
Impacted services: SMS
Affected Areas**: All areas

 

Update 16/10/2024 16:23: The incident has been resolved as of approximately 15:15. All outgoing messages should now be delivered without any delay.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site

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