Issue: Outgoing and incoming telephony: Solved
Dear customers, We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future. Please find all details below: Start: 2018-04-13 14:30* End: 2018-04-13 17:00* Duration: 2h30min Impacted services: Outgoing and incoming […]
Outage: Internet connectivity IPv6: Solved
Dear customers, We have experienced an outage with our internet service connectivity for IPv6 users. Our Network Operations team has investigated this outage and provided a solution. In order to restore your IPv6 connectivity, please, reboot your CPE. Below the details of the outage: Start: 2018-04-03 15:45* End: 2018-04-04 09:32* Duration: 17h47min Impacted services: IPv6 Connectivity […]
Outage: VPBX Telephony: Solved
Dear customers, We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers. Please find all details below: Start: 2018-02-12 16:10* End: 2018-02-12 16:50* Duration: 40minutes Impacted services: VPBX Affected Areas: […]
Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved
Dear customers, We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected. The fiber connection was restored on 20/12 at 16:58. Please find all details below: Start: 2017-12-20 03:20* End: […]
Outage: Internet Region West and East Flanders: Solved
Dear customers, We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders. Please find all details below: Start: 2017-12-19 12:05* End: 2017-12-19 12:23* Duration: 18 min Impacted services: Internet/Telephony Affected Areas: West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 Update 19/12/2017 12:26 […]
Outage: Telephony vPBX: Solved
Dear customers, We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume. Please find all details below: Start: 2017-11-30 13:23* End: 2017-11-30 14:36* Duration: 1h13 Impacted services: vPBX Affected Areas: vPBX clients We apologize for the inconveniences. Best […]
Outage: VPBX services: Solved
Dear customers, We have experienced a major server crash on one of our VPBX servers. Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time. Please find all details below: Start: 2017-11-28 09:50 End: 2017-11-28 10:00 Duration: 10 minutes […]
Issue: Outgoing and incoming telephony: Closed
Dear customers, We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-23 12:03* End: 2017-11-23 14:42* Duration: […]
Issue: Incoming telephony: Solved
Dear customers, We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-21 09:36* End: 2017-11-21 14:23* Duration: 5 hours and 47 minutes Impacted services: Incoming telephony Affected Areas: All areas Update 21/11/2017 […]
Issue: Number not showing on outgoing calls: Solved
Dear customers, We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-16 06:00* End: 2017-11-23 05:32* Duration: 6 […]