Maintenance planned on 27/04 in Belgium and Netherlands – impacted services: all data services
Dear customers, Please be informed that we’ll be planning a maintenance on our remote server on Thursday 27/04/2017. All customer sessions will be disconnected during the maintenance. Please find all details below: Start: 2017-04-27 02:00* End: 2017-04-27 05:00* Duration: Up to 30 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: All […]
Issue: Slow internet access (solved)
Dear customers, We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved. Please find all details below: Start: 2017-01-26 17:10* End: 2017-01-26 17:45* Duration: 35 min Impacted services: Slow internet access Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All times […]
Update: Outage Closed: KPN link for fiber is down
Update: Outage cleared Dear customers, We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-01-26 10:38 End: 2017-01-26 10:56 Duration: 18 minutes Impacted services: NL Fiber Affected Areas: Amsterdam […]
Outage: NL internet services: Solved
Update: Our services will be back online within 30 minutes Dear customers, We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-12-29 15:30 End: 2016-12-29 16:20 Duration: 50 […]
Maintenance planned on 20/12/2016 – impacted services: 5 min loss of connectivity (closed)
Update 20/12/2016 – 06:18 Dear customers, This maintenance was successfully completed. Best regards The edpnet team Dear customers, Edpnet has planned a maintenance in order to migrate the lines to a new port. Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem. Please find all […]
Outage: All telephony services (solved)
Dear customers, We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-11-18 13:32* End: 2016-11-18 20:00* Duration: 6:28 Impacted services: All telephony services Affected Areas: All areas Update 18/11 20:00: Full […]
Maintenance planned on 07/10 – impacted services: All telephony services (closed)
Update 07/10/2016 – 02:48: Dear customers, Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch. One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully. Best regards The edpnet team Initial post: Dear customers, […]
Info: Overview of the latest outages and solutions
Dear customers and partners, As you all know, edpnet has gone through a number of serious outages lately. The initial power outage exerted a huge impact on our core infrastructure which caused, unfortunately, much tension to our customers and ourselves. We understand that it is hard to justify the confidence in such circumstances and want […]
Outage: Voice services (solved)
Dear customers, We have experienced an outage with incoming voice traffic. The outage has been solved. Please, find the details below. Start: 2016-10-06 01:46* End: 2016-10-06 10:57* Duration: 9:11 Impacted services: All voice traffic Affected Areas: all areas Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we […]
Outage: Voice issues (closed)
Dear customers, We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored. Please find all details below: Start: 2016-10-05 7:44* End: 2016-10-05 8:06* Duration: 22 min Impacted services: Voice services Affected Areas: All Areas We apologize for the […]