Maintenance planned on 11/07/2019 – impacted services: all internet services : Closed
Dear customers, Edpnet has planned a maintenance in order to implement a new networking hardware, which is aimed to improve the quality of our internet services. This maintenance may cause a short interruption (5-10 minutes) of your connection. Please find all details below: Start: 2019-07-11 05:00* End: 2019-07-11 06:00* Duration: potential impact: 5-10 minutes Impacted […]
Outage: KPN telephony (solved)
Dear customers, KPN is currently experiencing a general outage with telephony in the Netherlands. Their Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-06-24 15:50* End: 2019-06-24 18:08* Duration: 2 hours 18 minutes Impacted services: All telephony (this includes emergency services […]
Info: Phishing
Dear customers, We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The email claims that you have won a special prize (for example, Apple iPhone X, iPhone X, etc) and contains an attachment / spam link. Please do not reply to […]
Info: Phishing
Dear customers, We would like to inform you about a global phishing wave that is aimed at both customers and non-customers. Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html The email […]
Maintenance planned on 14/8/2018: Telephony
Dear customers, Edpnet has planned a maintenance in order to ensure the quality of our telephony. This maintenance may affect your services, but no impact is expected. Please find all details below: Start: 2018-08-14 5:30* End: 2017-08-14 6:30* Duration: 1 hour Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. Best […]
Maintenance planned on 25/07/2018 – impacted services: Telephony- area : The Netherlands
Dear customers, Edpnet has planned a maintenance in order to improve the service for our customers by migrating to a new platform. This maintenance may affect your services for around 30 minutes during the maintenance window. Please find all details below: Start: 2018-07-25 00:00* End: 2018-07-25 06:00* Duration: 6hours Impacted services: Telephony Affected Areas: all: […]
Maintenance planned on 11/07/2018 between 03:00 and 06:00- impacted services: NL Internet connection
Dear customers, Edpnet has planned a maintenance in order to move links to optimize our redundancy and to allow for future upgrades. This maintenance may affect your services. The internet sessions will be lost for about 10minutes during the move. Please find all details below: Start: 2018-07-11 03:00* End: 2018-07-11 06:00* Duration: 3hours Impacted services: […]
Info: Remote users on Fritz!Box
Dear customers, We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations. When you are in need of a remote user, please, be sure to configure a strong password on it. […]
Maintenance planned on 01/05/2018 – Impacted services: Telephony
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]
Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]