Info: Phishing
Dear customers, We would like to inform you about a global phishing wave that is aimed at both customers and non-customers. Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html The email […]
Maintenance planned on 14/8/2018: Telephony
Dear customers, Edpnet has planned a maintenance in order to ensure the quality of our telephony. This maintenance may affect your services, but no impact is expected. Please find all details below: Start: 2018-08-14 5:30* End: 2017-08-14 6:30* Duration: 1 hour Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. Best […]
Maintenance planned on 25/07/2018 – impacted services: Telephony- area : The Netherlands
Dear customers, Edpnet has planned a maintenance in order to improve the service for our customers by migrating to a new platform. This maintenance may affect your services for around 30 minutes during the maintenance window. Please find all details below: Start: 2018-07-25 00:00* End: 2018-07-25 06:00* Duration: 6hours Impacted services: Telephony Affected Areas: all: […]
Maintenance planned on 11/07/2018 between 03:00 and 06:00- impacted services: NL Internet connection
Dear customers, Edpnet has planned a maintenance in order to move links to optimize our redundancy and to allow for future upgrades. This maintenance may affect your services. The internet sessions will be lost for about 10minutes during the move. Please find all details below: Start: 2018-07-11 03:00* End: 2018-07-11 06:00* Duration: 3hours Impacted services: […]
Info: Remote users on Fritz!Box
Dear customers, We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations. When you are in need of a remote user, please, be sure to configure a strong password on it. […]
Maintenance planned on 01/05/2018 – Impacted services: Telephony
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]
Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]
Maintenance planned on 27/03/2018 – Impacted services: All Fiber to the Home and DSL connections: Closed
Dear customers, Edpnet has planned a maintenance in order to prepare for future works and better allocate the available space on our network. This maintenance will cause an interruption of about 15 minutes on your services. Please find all details below: Start: 2018-03-27 03:00* End: 2018-03-27 05:00* Duration: 5 minutes Impacted services: All Fiber to […]
Maintenance planned on 23/03/2018 – impacted services: Internet Connection: Closed
Dear customers, KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes. This maintenance may affect your services. Please find all details below: Start: 2018-03-23 04:00* End: 2018-03-23 07:00* Duration: 30 minutes Impacted services: internet, telephony Affected Areas: All […]
Issue: Outgoing and incoming telephony: Closed
Dear customers, We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-23 12:03* End: 2017-11-23 14:42* Duration: […]