Outage: Internet issues in Antwerp
Dear customers, We have experienced an outage with all internet services in Antwerp. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 25-04-2023 10:12 End*: 25-04-2023 10:32 Duration: 20 minutes Impacted services: All internet services Affected Areas**: 03BKC: Antwerp, Limburg, Flemish […]
Outage: DNS issue
Dear customers, We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems. Please find all details below: Start*: 30-03-2023 14:30 approx. End*: 30-03-2023 16:00 approx. Duration: Up to 1h30 Impacted services: All DNS services (domains hosted via edpnet DNS including our […]
Maintenance planned on 07/03/2023 – Antwerp, Limburg, Flemish Brabant, West and East Flanders – All internet services impacted
Dear customers, Edpnet has planned a maintenance in order to improve the performance and quality of our services. This maintenance may affect your services. Please find all details below: Start*: 07-03-2023 02:00 End*: 07-03-2023 06:00 Duration: Several disconnections during maintenance window Impacted services: All internet services Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant 91GEN: West […]
Outage: Connectivity issues – Brussels: Solved
Dear customers, We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 27-01-2023 09:25 End*: 27-01-2023 16:11 Duration: 6h46min Impacted services: All internet services Affected Areas**: 02STR: Brussels Update […]
Maintenance planned on 31/01 – impacted services: Internet services (Brussels, Liège, Namur, province of Luxembourg)
Dear customers, Please be informed we’ve planned a maintenance on our core infrastructure. We will be performing an upgrade of several line cards to allow for higher bandwidths. This maintenance may affect your services. Please find all details below: Start*: 31-01-2023 02:00* End*: 31-01-2023 06:00* Duration: Up to 4 hours Impacted services: All internet services […]
Issue : A small glitch on the network : SOLVED
Dear customers, We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now. Please find all details below: Start*: 24-11-2022 12:25 End*: 24-11-2022 12:31 Duration: 6 minutes Impacted services: internet services Affected Areas**: all areas We […]
Issue: High latency during peak hours – region: Antwerp, Limburg, Flemish Brabant: SOLVED
Dear customers, We are currently experiencing an issue with internet services in Antwerp, Limburg, Flemish Brabant (telephone zones: 03, 011, 012, 013, 014, 015, 016, 089). Customers may notice service degradation and high latency during peak hours. Our Network Operations team is investigating the outage. Update 15/11/2022: We located the problem and our config changes […]
Minimal helpdesk and service delivery staff available: partially solved
Dear customers, We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located. We are looking into a solution with the highest priority. Further updates will be released as soon as possible. Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being […]
Outage: Internet & telephony in service area 3 down : SOLVED
Dear customers, We are currently experiencing an outage with internet and telephony in service area 3. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same Update 9:20: internet traffic […]
Maintenance planned on 19/10/2022 – impacted services: Telephony
Dear customers, We have planned a maintenance (software update) on our voice switches. We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window. Please find all details below: Start*: 19-10-2022 23:00 End*: 20-10-2022 01:30 Duration: 2 […]