Minimal helpdesk and service delivery staff available: partially solved
Dear customers, We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located. We are looking into a solution with the highest priority. Further updates will be released as soon as possible. Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being […]
Outage: Internet & telephony in service area 3 down : SOLVED
Dear customers, We are currently experiencing an outage with internet and telephony in service area 3. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same Update 9:20: internet traffic […]
Maintenance planned on 19/10/2022 – impacted services: Telephony
Dear customers, We have planned a maintenance (software update) on our voice switches. We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window. Please find all details below: Start*: 19-10-2022 23:00 End*: 20-10-2022 01:30 Duration: 2 […]
Info: Phishing mails “Gefeliciteerd, de automatische update is voltooid”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Gefeliciteerd, de automatische update is voltooid” pretends to come from edpnet and contains a phishing link. Please do not reply to those emails and do not click on the link. For […]
Outage: problem with mail services/ webmail : SOLVED
Dear customers, We have experienced an outage with our mail services and webmail application due to a software issue on our MySQL server. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 05-10-2022 08:33 End*: 05-10-2022 09:40 Duration: 1 hour 7 minutes Impacted services: Mail services / Webmail […]
Outage : Mail delivery delayed : SOLVED
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00. UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours. UPD 12h12: the mail issue is a […]
Info: Phishing mails “je mailbox is opgeschort”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “je mailbox is opgeschort” pretends to come from edpnet administrator and contains a phishing link. Please do not reply to those emails and do not click on the link. For more […]
Outage notification: problems with internet services : SOLVED
UPD: 10h45 : The outage has been resolved since 09h50. Dear customers, We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage. Further details will be released as soon as […]
Maintenance planned on 06/09/2022 – region: Antwerp, Limburg, Flemish Brabant – impacted services: All internet services
Dear customers, We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services. These works may cause several disconnections during scheduled maintenance window. Please find all details below: Start*: 06-09-2022 02:00 End*: 06-09-2022 05:00 Duration: expected impact: several disconnections during the maintenance window […]
Info: Phishing mails “Nouveau message:”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Nouveau message:” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not click on the link. For more information, […]