Maintenance planned for 08-10-2024 – potential subpar routing to specific networks
Dear customers, Edpnet has scheduled a maintenance on one of our core routers. While customer connections will not be affected, routing to specific networks may not be optimal during the maintenance window. Please find all details below: Start*: 08-10-2024 02:00 End*: 08-10-2024 06:00 Duration: 4 hours Impacted services: All internet services Affected Areas**: All areas […]
Maintenance planned on 04-09-2024 – Liège, Namur, Luxembourg – impacted services: All internet services
Dear customers, Edpnet has scheduled a maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg. This action will result in a downtime of one hour for all active internet connections in this area. Please find all details below: Start*: 04-09-2024 02:00 End*: 04-09-2024 06:00 Duration: 1 hour Impacted services: […]
Partial outage: outbound voice issues – Solved
Dear customers, We have encountered an issue with our fixed telephony service, which affected outbound calls to certain destinations. A fix has been implemented, and all outgoing calls should now be functioning as expected. Please find all details below: Start*: 22-08-2024 09:25 End*: 22-08-2024 10:15 Duration: 50 minutes Impacted services: Fixed telephony Affected Areas**: All […]
Partial outage: mobile telephony issues – Solved
Dear customers, We experienced an outage with our mobile telephony. Some customers may have noticed difficulties being reached from other numbers or not being able to call other edpnet customers. The cause of the problem was identified and resolved by our service supplier. Please find all details below: Start*: 27-07-2024 TBC End*: 29-07-2024 13:00 Duration: […]
Outage: My edpnet and helpdesk, commercial & financial teams unavailable – Solved
Dear customers, We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 19-07-2024 07:00* End*: 19-07-2024 […]
Outage: “My edpnet” is unavailable – Solved
Dear customers, We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Update 26/03/2024 at 10:00: Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, […]
Maintenance planned on 12-03-2024 – region: Walloon Brabant, Hainaut, Liège, Namur, province of Luxembourg – impacted services: All internet services
Dear customers, Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier. This maintenance will require a complete reconnect of all active internet connections in Walloon Brabant and Hainaut, as well as in the provinces of Liège, Namur and Luxembourg. Please find all details below: Start*: 12-03-2024 […]
Maintenance planned on 27-02-2024 – region: Brussels, Antwerp, Limburg, Flemish Brabant – impacted services: All internet services
Dear customers, Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier. This maintenance will require a complete reconnect of all active internet connections in the area of Brussels as well as in Antwerp, Limburg and Flemish Brabant. Please find all details below: Start*: 27-02-2024 04:00 End*: […]
Outage: Connectivity issues in Antwerp, Limburg and Flemish Brabant – Solved
Dear customers, We have experienced an outage with internet and fixed voice services in the area of Antwerp, Limburg and Flemish Brabant, leading to connectivity issues for some of our customers in this region. Our Network Operations team has identified the problem as coming from a faulty link and has corrected it. All affected sessions […]
Info: Issue with wrong number shown on outbound calls
Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]