Closed / Maintenance / Scheduled /

Maintenance planned on 03/11 for Flemish region

Update 03/11 – The maintenance has been successfully completed

Dear customers,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-03 05:50 AM*
End: 2015-11-03 06:10 AM*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Closed / Maintenance / Scheduled /

Maintenance planned on 04/11 for Flemish region

Update 04/11 – The maintenance has been successfully completed

Dear customers,

Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-04 05:50 AM*
End: 2015-11-04 06:10 AM*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Closed / Scheduled /

Maintenance planned on 2/11 for Flemish and Brussels regions – impacted services: All edpnet services

Update 02/11 – The maintenance has been successfully completed. You can find additional information about upcoming maintenance in West and East Flanders in our issue blog. 

Dear customers,

Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2015-11-02 05:30 AM*
End: 2015-11-02 06:30 AM*
Duration: 5 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Brussels: 02
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Maintenance / Scheduled /

Maintenance planned on 16/11 – impacted services: DSL services in Gilly (Charleroi)

Dear Customer,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

Please find all details below:

Start: 2015-11-16 00:00 AM*
End: 2015-11-16 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Gilly (Charleroi) : 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Closed / Issue / outage / SIP / Solved / VoIP /

Outage: VoIP telephony / SIP trunking

Dear customers,

We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.

Please find all details below:

Start: 2015-10-25 23:45
End: 2015-10-26 10:30
Duration: 11 hours
Impacted services: VoIP telephony / SIP trunking
Affected Areas: All VoIP/SIP trunking customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Inbound Telephony / Issue / SIP / Solved / VoIP /

Outage: Inbound calls for all SIP Trunk customers

Dear customers,

We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.

Please find all details below:

Start: 2015-10-16 11:50 AM*
End: 2015-10-16 12:40 AM*
Duration: 50 min
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: All calls to destinations starting with 05012xxxxx up to 099xxxxxxx

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Closed / Solved /

Unreachable websites due to routing problem

Dear customers,

Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.

We apologize for the inconveniences.

Best regards
The edpnet team

Solved /

Outage: DSL Unavailable for Antwerp, Limburg, Flemish Brabant

Dear customers,

We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Updates:

9/10/15 12:36 Outage start time has been updated.
9/10/15 12:36 The outage was caused by a double maintenance on the redundant fiber towards the 03CEN agregation point. This is being discussed with our supplier, as this shouldn’t happen.

Start: 2015-10-08 0:28*
End:  2015-10-08 04:14*
Duration: 2:43
Impacted services: DSL access
Affected Areas: 03, 011, 012, 013, 014, 015, 016, 089

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Closed / Maintenance / Scheduled /

Maintenance planned on 22/10 for area Ghent – impacted services: All DSL Services

Update 22/10 – The maintenance has been successfully completed. There was a small service interruption between 3:00 and 3:05 AM, everything is running stable since then.

Dear customers,

Edpnet has planned a maintenance in order to perform an upgrade on our equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2015-10-22 02:00 AM*
End: 2015-10-22 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059 and 09

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

Closed /

Maintenance planned on 28/09 for area Brussels – impacted services: All DSL services

Update 25/09 – The maintenance has been cancelled.

Dear customers,

Proximus has planned a maintenance in order to perform a software update.

This maintenance may affect your services.

Please find the details below:

Start: 2015-28-09 00:00 AM*
End: 2015-28-09 06:00 AM*
Duration: 10 minutes
Impacted services: All DSL services (internet, telephony, …)
Affected Areas: Brussels: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time

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