Outage: Outgoing mail services : Solved
Dear customers, We are currently experiencing an outage with outgoing mail. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-04-06 14:52* 2019-04-08 17:27* End: 2019-04-08 12:10* 2019-04-09 9:42* Duration: Several days Impacted services: Outgoing mail services Affected Areas: All areas […]
Outage notification: DDoS attack on Saturday
Dear customers, On Saturday afternoon we experienced an issue with internet services due to a large-scale DDoS attack. After investigating, it has become clear that various services, users and providers in Belgium were the target of this attack. We are working to provide better mitigation for this type of attack in the future. We apologize […]
Outage: Inbound & outbound telephony
Dear customers, UPDATE 20h05: Proximus officially communicated that since 19h everything was solved and telephony traffic should be normal. EDIT 16h55*: Proximus has a major issue on their VOIP platform. No calls can be done between other operators & Proximus, no international calls are possible. Emergency services can ONLY be reached from the Proximus fix […]
Maintenance planned on 24/04/2019 – impacted services: all internet services : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-24 02:00* End: 2019-04-24 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Oudsbergen region : Opglabbeek & Meeuwen-Gruitrode Brunehaut Spa & region Jalhay […]
Maintenance planned on 15/04/2019 – impacted services: all internet services : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-15 02:00* End: 2019-04-15 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Antwerp & regions Mortsel & Edegem Mechelen & Sint-Katelijne-Waver Charleroi regions: Sambreville, […]
Outage: Storage system issue : Solved
Dear customers, We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue. Please find all details below: Start: 2019-03-22 10:00* End: 2019-03-22 10:10* Duration: 10 minutes Impacted services: VPBX, mail, hosting […]
Maintenance planned on 10/04/2019 – impacted services: all internet services – region: Brussels & Malmedy : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-10 02:00* End: 2019-04-10 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Brussels regions: Bruxelles, Koekelberg, Sint-Jans-Molenbeek, Ganshoren, Jette Malmedy We apologize for […]
Maintenance planned on 08/04/2019 – impacted services: all internet services : Closed
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start: 2019-04-08 02:00* End: 2019-04-08 07:00* Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas: Ghent & regions Nevele, Deinze, Lovendegem Chiny & Florenville Mechelen & Zemst […]
Issue: problems with internet connection due to DDoS attacks – region: Anderlecht : Solved
Dear customers, We experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue. Please find all details below: Start: 2019-03-18 10:12* End: 2019-03-18 15:15* Duration: 5h03min Impacted services: all internet services Affected Areas: 02AND: Anderlecht Update: 15:15 – […]
Info: Spam/Phishing “EDPNET important message” & “Belangrijk platformbericht”
Dear customers, We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers. The email contains subject “EDPNET important message” or “Belangrijk platformbericht” and an attachment / spam link. Please do not reply to those emails and do not open any files or click on any links. […]