Maintenance planned on 23/09/2019 – impacted services: all internet services – region: Bruxelles & Uccle : CLOSED
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2019-09-23 01:00 End*: 2019-09-23 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Brussels regions: Bruxelles (1000) and Uccle (1180) We apologize for the […]
Maintenance planned on 04/09/2019 – impacted services: all internet services – region: Brussels : CLOSED
Dear customers, Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services. This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router. Please find all details below: Start*: […]
Maintenance planned on 18/09/2019 – impacted services: all internet services – region: Ghent : CLOSED
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2019-09-18 01:00 End*: 2019-09-18 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Ghent We apologize for the inconveniences. Best regards The edpnet team […]
Outage: Internet connection – region: Bruxelles & Ixelles : SOLVED
Dear customers, We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050). Proximus engineers have investigated and resolved the outage on their backbone. If the issue persists, please reboot your modem/router. Please find all details below: Start*: 2019-08-26 12:54 End*: 2019-08-26 14:43 Duration: 1 hour 49 minutes Impacted services: […]
Maintenance planned on 02/09/2019 – impacted services: all internet services – region: Virton, Rouvroy, Meix-devant-Virton : CLOSED
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2019-09-02 01:00 End*: 2019-09-02 06:00 Duration: 2h30min Impacted services: All internet services Affected Areas**: Virton, Rouvroy, Meix-devant-Virton We apologize for the inconveniences. Best regards The edpnet team * All […]
Outage: Power issues affected our helpdesk : SOLVED
Dear customers, We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-08-13 09:47* End: 2019-08-13 10:41* Duration: Less than 1 hour Impacted services: Our helpdesk queues Affected Areas: N/A Check the […]
Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED
Dear customers, We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path. Further details on the affected areas and an estimated duration will be released as soon as possible. Please find all details below: Start: 2019-08-01 00:10* End: 2019-08-01 13h58* Duration: 13h48min Impacted services: All internet services […]
Maintenance planned on 05/08/2019 – impacted services: all internet services : CLOSED
Dear customers, Proximus has planned a maintenance in order to perform a software update on its equipment. This maintenance may affect your services. Please find all details below: Start: 2019-08-05 01:00* End: 2019-08-05 06:00* Duration: potential impact: 10 minutes Impacted services: all internet services Affected Areas: Brugge Kelmis/La Calamine, Raeren & Lontzen Genk Leuven and […]
Speed issues in Belgium and Netherlands : SOLVED
Dear customers, We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30. While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will […]
Maintenance planned on 29/07/2019 – impacted services: all internet services : CLOSED
Dear customers, Proximus has planned a maintenance in order to perform a software update on its equipment. This maintenance may affect your services. Please find all details below: Start: 2019-07-29 01:00* End: 2019-07-29 06:00* Duration: potential impact: 10 minutes Impacted services: all internet services Affected Areas: Brussels regions: Molenbeek-Saint-Jean, Anderlecht, Koekelberg, Auderghem, Bruxelles Wavre & […]