Belgium / Info / Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2020-04-08 00:00 |
| End*: |
2020-04-08 00:15 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / outage / Solved /
Dear customers,
We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
2020-03-31 06:29* |
| End*: |
2020-03-31 11:15* |
| Duration: |
4:45h |
| Impacted services: |
All DSL services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Charleroi, Mons, Tournai, Namur |
EDIT 10:30*: The cause is found. During a migration to proactively improve our capacity due to the increasing bandwidth usage, an issue with our supplier’s hardware occurred causing them to block traffic. We are currently working with the supplier to rectify this problem as soon as possible, this happens region per region.
EDIT 11:15*: All regions have been brought back online. The issues should be resolved. It is possible you will need to restart your modem to come back online.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
outage / Solved / Telephony /
Dear customers,
Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
2020-03-16 09:00 |
| End*: |
n/a |
| Duration: |
n/a |
| Impacted services: |
telephony |
| Affected Areas**: |
All areas |
UPDATE 2020-03-18 10:00h : All telephony operators have done necessary changes. The voice traffic is stable now.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Phishing / spam /
Dear customers,
We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers.
The email contains subject “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?” and clickable images / spam links.
Please do not reply to those emails and do not click on any links or images. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Inbound Telephony / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.
Please find all details below:
| Start*: |
2020-03-11 00:05 |
| End*: |
2020-03-11 02:00 |
| Duration: |
1 hour 55 minutes |
| Impacted services: |
Telephony (minimal impact expected) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-03-06 00:00* |
| End*: |
2020-03-06 00:30* |
| Duration: |
One minute |
| Impacted services: |
All telephony via EDPNET |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to increase the network capacity.
This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2020-03-04 02:00 |
| End*: |
2020-03-04 05:00 |
| Duration: |
up to 1 hour of downtime |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-03-09 01:00 |
| End*: |
2020-03-09 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Gent and regions Merelbeke, Melle, Destelbergen, Laarne |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
The message with the subject “Notification” informs that a person from a foreign country has recently tried to access your account and invites you to follow a link if that connection attempt was not coming from you.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Info / Phishing / spam /
Dear customers,
We would like to inform you about a new spam/phishing wave that is aimed at both customers and non-customers.
Email with the subject “Livraison” (“Delivery”) informs that you have a parcel waiting to be picked up and contains an attachment / spam link:
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
