Info / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
The message with the subject “Notification” informs that a person from a foreign country has recently tried to access your account and invites you to follow a link if that connection attempt was not coming from you.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Info / Phishing / spam /
Dear customers,
We would like to inform you about a new spam/phishing wave that is aimed at both customers and non-customers.
Email with the subject “Livraison” (“Delivery”) informs that you have a parcel waiting to be picked up and contains an attachment / spam link:
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Closed / Info / Internet / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to increase the network capacity.
This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2020-02-18 05:00 |
| End*: |
2020-02-18 06:00 |
| Duration: |
expected impact: up to 30 minutes of service interruption |
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance / Telephony /
Dear customers,
Edpnet has planned a maintenance with the express purpose of merging two of our separate voice switches. In the night of 13 to 14 February, we will be taking down SIP2 (212.71.16.194 & 212.71.3.226) and SIP3 (212.71.3.242) and merging them. The resulting server SIP2 will remain accessible on ALL IP-addresses previously linked to the old servers.
This maintenance may affect your services: Calls that were active on these two servers will be dropped when they are shut down and all new in- and outbound traffic will be temporarily directed to SIP1. No capacity issues are expected. Be sure to use our SIP gateway sip.edpnet.be to be able to continue calling during the downtime.
Please find all details below:
| Start*: |
2020-02-14 00:00 |
| End*: |
2020-02-14 01:00 |
| Duration: |
1 hour |
| Impacted services: |
Some telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Maintenance / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to upgrade our telephony servers. Due to our redundant platform, all services will keep working, but you may experience interrupted calls.
Please find all details below:
| Start*: |
2020-02-07 00:00 |
| End*: |
2020-02-07 00:30 |
| Duration: |
30 minutes |
| Impacted services: |
All telephony (minimal impact expected) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Closed / Info / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to adjust the load balancing on our router in Brussels.
This maintenance will cause a short interruption (up to 15 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2020-01-22 05:00 |
| End*: |
2020-01-22 06:00 |
| Duration: |
potential impact: up to 15 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / Info / Issue / outage / Solved /
Dear customers,
We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting in connection issue for these areas, until it was fully resolved at 7:35.
Please find all details below:
| Start*: |
2020-01-21 01:15 / 04h04 |
| End*: |
2020-01-21 07:35 |
| Duration: |
3 hours 21 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Issue / Mail / outage / Solved /
Dear customers,
We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.
| Start*: |
2020-01-17 |
| End*: |
2020-02-04 |
| Duration: |
Approx. 2 1/2 weeks |
| Impacted services: |
Mail delivery to @icloud.com, @mac.com, @me.com |
| Affected Areas**: |
All areas |
EDIT 2020-02-04 9:00h*: The issue has been resolved and all mail from edpnet mailservers (with correctly configured domains) will be promptly delivered to all Apple mail addresses.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-01-27 01:00 |
| End*: |
2020-01-27 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Deinze, Nazareth & Zulte |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Inbound Telephony / Maintenance /
Dear customers,
Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.
Please find all details below:
| Start*: |
2019-12-26 22:00 |
| End*: |
2019-12-26 23:30 |
| Duration: |
1h30min |
| Impacted services: |
Telephony (minimal impact expected) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
