Belgium / Internet / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to upgrade hardware and one of our interconnectivity links with Proximus in West and East Flanders. This action will require a complete reconnect of all active internet connections in this area.
This maintenance may affect your services.
Please find all details below:
| Start*: |
16-01-2024 04:00* |
| End*: |
16-01-2024 06:00* |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / outage /
Dear customers,
We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
11-12-2023 16:13* |
| End*: |
11-12-2023 16:51* |
| Duration: |
38 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: all areas affected |
EDIT 16:51*: Our technical team has found the cause and has resolved it. If you should still have any issues, please reboot your modem to refresh its PPPoE session and attempts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
We are currently experiencing an outage with internet connectivity in the region of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
We apologize for the delay in confirming the incident.
Please find all details below:
| Start*: |
18-10-2023 12:22 |
| End*: |
18-10-2023 14:16 |
| Duration: |
1h54min |
| Impacted services: |
All internet and telephony services |
| Affected Areas**: |
A71: Walloon Brabant, Hainaut |
Update 14:25*: All impacted connections have been successfully restored and are now fully operational. We are in contact with our supplier to identify the root cause of the incident. We are monitoring the situation to ensure that there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Our supplier has experienced an outage that impacted internet services in West and East Flanders. All affected connections have been restored and are fully operational as of 01:57 am.
Our Network Operations team is in contact with our supplier to identify the root cause of the incident. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
25-09-2023 01:26 |
| End*: |
25-09-2023 01:57 |
| Duration: |
31 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
Edpnet has planned a maintenance in order to improve the performance and quality of our services.
This maintenance may affect your services.
Please find all details below:
| Start*: |
07-03-2023 02:00 |
| End*: |
07-03-2023 06:00 |
| Duration: |
Several disconnections during maintenance window |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance / Planned /
Dear customers,
Please be informed we’ve planned a maintenance on our core infrastructure. We will be performing an upgrade of several line cards to allow for higher bandwidths.
This maintenance may affect your services.
Please find all details below:
| Start*: |
31-01-2023 02:00* |
| End*: |
31-01-2023 06:00* |
| Duration: |
Up to 4 hours |
| Impacted services: |
All internet services |
| Affected Areas**: |
A2: Brussels, 41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Netherlands / Telephony /
Dear customers,
We have planned a maintenance (software update) on our voice switches.
We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window.
Please find all details below:
| Start*: |
19-10-2022 23:00 |
| End*: |
20-10-2022 01:30 |
| Duration: |
2 hours 30 minutes |
| Impacted services: |
telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
These works may cause several disconnections during scheduled maintenance window.
Please find all details below:
| Start*: |
06-09-2022 02:00 |
| End*: |
06-09-2022 05:00 |
| Duration: |
expected impact: several disconnections during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant (telephone zones 03, 011, 012, 013, 014, 015, 016, 089) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.
These works may cause a loss of connection during scheduled maintenance window.
Please find all details below:
| Start*: |
26-07-2022 03:00 |
| End*: |
26-07-2022 05:00 |
| Duration: |
expected impact: loss of connection during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on our core routers in order to improve the performance and the quality of our services.
These works may cause a loss of connection during scheduled maintenance window.
Please find all details below:
| Start*: |
19-07-2022 03:00 |
| End*: |
19-07-2022 05:00 |
| Duration: |
expected impact: loss of connection during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site