Outage: DNS issue
Dear customers, We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems. Please find all details below: Start*: 30-03-2023 14:30 approx. End*: 30-03-2023 16:00 approx. Duration: Up to 1h30 Impacted services: All DNS services (domains hosted via edpnet DNS including our […]
Outage: Connectivity issues – Brussels: Solved
Dear customers, We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 27-01-2023 09:25 End*: 27-01-2023 16:11 Duration: 6h46min Impacted services: All internet services Affected Areas**: 02STR: Brussels Update […]
Issue : A small glitch on the network : SOLVED
Dear customers, We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now. Please find all details below: Start*: 24-11-2022 12:25 End*: 24-11-2022 12:31 Duration: 6 minutes Impacted services: internet services Affected Areas**: all areas We […]
Outage: Internet & telephony in service area 3 down : SOLVED
Dear customers, We are currently experiencing an outage with internet and telephony in service area 3. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same Update 9:20: internet traffic […]
Outage : Mail delivery delayed : SOLVED
UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00. UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours. UPD 12h12: the mail issue is a […]
Outage notification: problems with internet services : SOLVED
UPD: 10h45 : The outage has been resolved since 09h50. Dear customers, We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage. Further details will be released as soon as […]
Outage notification: possible issues with internet and voice services in West and East Flanders : SOLVED
UPD 14h25 : the fiber supplier has confirmed the end of the works. Traffic is running its normal path and no further interruptions are expected. UPD 12h45 : the link has recovered and has been stable since 11:07. We are awaiting an official confirmation from the fiber supplier. Dear customers, We are currently experiencing a […]
Outage: Outbound voice issues (Solved)
Dear customers, We experienced an outage with some of our outbound calls. Our Network Operations team investigated and resolved this outage. Please find all details below: Start*: 04-04-2022 14:15* End*: 04-04-2022 16:15* Duration: 2hrs Impacted services: Some outbound calls Affected Areas**: All areas We apologize for the inconveniences. Best regards The edpnet team *All times […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem. UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed. UPDATE 10h52: lines […]
Outage: General DDoS on edpnet services
Dear customers, We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 15-09-2021 16:15 […]