Maintenance planned on 07/03/2023 – Antwerp, Limburg, Flemish Brabant, West and East Flanders – All internet services impacted
Dear customers, Edpnet has planned a maintenance in order to improve the performance and quality of our services. This maintenance may affect your services. Please find all details below: Start*: 07-03-2023 02:00 End*: 07-03-2023 06:00 Duration: Several disconnections during maintenance window Impacted services: All internet services Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant 91GEN: West […]
Outage: Connectivity issues – Brussels: Solved
Dear customers, We are currently experiencing an outage with internet connectivity in Brussels region. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 27-01-2023 09:25 End*: 27-01-2023 16:11 Duration: 6h46min Impacted services: All internet services Affected Areas**: 02STR: Brussels Update […]
Maintenance planned on 31/01 – impacted services: Internet services (Brussels, Liège, Namur, province of Luxembourg)
Dear customers, Please be informed we’ve planned a maintenance on our core infrastructure. We will be performing an upgrade of several line cards to allow for higher bandwidths. This maintenance may affect your services. Please find all details below: Start*: 31-01-2023 02:00* End*: 31-01-2023 06:00* Duration: Up to 4 hours Impacted services: All internet services […]
Maintenance in the Sint-Niklaas colocation on 15/09/2022
Dear customers, Please be informed we’ve planned a maintenance on our core router in the Sint-Niklaas colocation: SN01. We will be performing a software upgrade in order to resolve a bug. A reboot of the router will be required. This will cause a disruption of network connectivity for all clients and services located in the […]
Maintenance planned on 29/08/2022 – impacted services: EFM lines
Dear customers, Proximus has planned a maintenance (software upgrade) which may affect your services. Please find all details below: Start*: 29-08-2022 00:00 End*: 29-08-2022 06:00 Duration: expected impact: between 3 and 10 minutes Impacted services: EFM lines Affected Areas**: all areas We apologize for the inconveniences. Best regards The edpnet team * All times […]
Maintenance in Sint-Niklaas colocation on 18/01/2022
Dear customers, Please be informed we’ve planned a maintenance on the core router at the Sint-Niklaas colocation. The works will cause a disruption of network connectivity for all clients and services located in the SN colocation. Please find all details below: Start*: 18-01-2022 02:00 End*: 18-01-2022 05:00 Duration: up to 1 hour Impacted services: all […]
Maintenance in Sint-Niklaas colocation on 30/11/2021
Dear customers, Edpnet has planned a maintenance on the core switch stack in our colocation in Sint-Niklaas. We will be finalizing a software upgrade by rebooting the devices individually. Loss of connection while the switch reboots is possible. Please find all details below: Start*: 30-11-2021 04:30 End*: 30-11-2021 05:30 Duration: 1 hour Expected impact: Loss […]
Info: Phishing mails “MAIL QUOTA EXCEEDED”
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until […]
Outage: all EFM connections are down : SOLVED
Dear customers, We have experienced an outage with EFM connections. The cause (a broken fiber lead on the Proximus equipment) was found and fixed by Proximus and our engineers. Start*: 27-04-2021 10:30 End*: 27-04-2021 15:55 Duration: 5 hours 25 minutes Impacted services: all EFM lines Affected Areas**: all areas We apologize for the inconveniences. […]
Maintenance planned on 21/04/2021 – impacted services: All internet services – region: Hasselt & Heusden-Zolder
Dear customers, Proximus has planned a maintenance which may affect your services. Please find all details below: Start*: 21-04-2021 00:05 End*: 21-04-2021 06:00 Duration: 5 hours 55 minutes Impacted services: all internet services Affected Areas**: Hasselt & Heusden-Zolder We apologize for the inconveniences. Best regards The edpnet team * All times are listed in […]