Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
19-11-2021 00:00 |
| End*: |
19-11-2021 06:00 |
| Duration: |
2 hours downtime |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance /
Starting from 2021 all Belgian network operators will be performing a number of upgrades to improve the performance of the Belgian mobile network structurally and prepare it for the future.
The existing antennas will be replaced with new ones that are more efficient and consume less energy. Each of around 3000 antennas in Belgium will be worked on separately. The upgrade works will have an impact on that specific antenna’s functioning, which will make it unavailable for an estimated 5-6 hours. Depending on the specific characteristics of each antenna, the works could exceptionally last a maximum of 48 hours.
During these works, if you’re connected to that specific antenna, your mobile communications (mobile internet, calls and SMS) might be impacted which will lead to lower coverage or exceptionally no service. However in most cases, the mobile communication will automatically pass through neighboring antennas.
In case you might be affected by these works, we’ll send you an SMS beforehand to let you know.
Below you’ll also find the current schedule of locations and dates.
| Area |
Start time |
End time |
| La Bruyère, Namur |
02/11/2021 |
18/11/2021 |
| Antwerpen (North West), Beveren, Brasschaat, Kapellen, Schoten, Sint-Gillis-Waas, Stabroek, Zwijndrecht |
08/11/2021 |
18/11/2021 |
| Antwerpen (North East), Brasschaat, Brecht, Ranst, Schilde, Schoten, Wijnegem, Wommelgem |
25/10/2021 |
03/12/2021 |
| Antwerpen (South West), Beveren, Kruibeke, Zwijndrecht |
13/09/2021 |
15/10/2021 |
| Aubel, Blegny, Dalhem, Dison, Fleron, Herve, Limbourg, Oupeye, Soumagne, Thimister-Clermont, Verviers, Visé, Fourons, Welkenraedt |
18/10/2021 |
19/11/2021 |
For more details as well as the maps showing the affected locations, please refer to our dedicated support site pages:
https://www.edpnet.be/en/support/installation-and-usage/mobile/learn-about-technology/mobile-network-updates.html
https://www.edpnet.be/nl/support/installeren-en-gebruiken/mobiele-telefonie/meer-informatie-over-technologie/mobiele-netwerkupdates.html
https://www.edpnet.be/fr/support/installer-et-utiliser/telephonie-mobile/decouvrir-la-technologie/travaux-sur-reseaux-mobile.html
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
05-11-2021 00:00 |
| End*: |
05-11-2021 06:00 |
| Duration: |
2 hours downtime |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
29-10-2021 01:00 |
| End*: |
29-10-2021 06:00 |
| Duration: |
5 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Brugge |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Fluvius has informed us about a planned power intervention on the street, which may affect your DSL services.
Please find all details below:
| Start*: |
21-10-2021 12:00 |
| End*: |
21-10-2021 16:00 |
| Duration: |
4 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Lubbeek |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
21-10-2021 01:00 |
| End*: |
21-10-2021 06:00 |
| Duration: |
5 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Brugge |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
20-10-2021 00:00 |
| End*: |
20-10-2021 06:00 |
| Duration: |
6 hours |
| Impacted services: |
All internet services |
| Affected Areas**: |
Meise |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
15-10-2021 01:00 |
| End*: |
15-10-2021 06:00 |
| Duration: |
5 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Brugge |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
05-10-2021 00:00 |
| End*: |
05-10-2021 06:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Ohey |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Internet / Netherlands / outage / Telephony /
Dear customers,
We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
15-09-2021 16:15 |
| End*: |
19-09-2021 22:24 |
| Duration: |
// |
| Impacted services: |
All services are impacted |
| Affected Areas**: |
All areas |
EDIT 16:44*: As soon as we identified the issue, we have started routing our data through a scrubbing service (which tries to identify harmful sources & data and removes it).
EDIT 17:19*: The situation seems to be improving as we identify more and more attack vectors and sources. It seems like for most impacted customers, the situation has improved markedly since approximately ~17h.
EDIT 16/09/2021 10:12*: During the night we had two more attacks. We are working with the authorities, who have confirmed they are looking into it and are doing everything in their power to find the responsible individuals. We were contacted by an individual who verified he was behind the attacks, asking for a ransom.
EDIT 13:18*: We are being DDoS’ed again. We are doing what we can to mitigate the issues.
EDIT 15:41*: The attacks are still on-going. To give you a perspective of what we are dealing with, this is what our filtering service has been able to filter out so far:
EDIT 16:39*: We are monitoring the situation closely, and are discussing the situation both with our anti-DDoS provider and Belgian official instances. We hope to improve the situation as soon as possible and will keep you in the loop of our progress.
EDIT 17/9 15:47*: The attacks have started again. All of our uplinks are entirely congested. We are trying to mitigate the DDoS once more.
EDIT 18/09 12:41*: Yesterday evening and past night we were hit with multiple attacks. Currently no attacks since 03:00. We still expect more attacks to come. We are monitoring 24/7. And we will communicate accordingly. We try to answer questions or comments on social media as good as we can.
EDIT 20/09 9:48: There were some attacks on Sunday afternoon. No new attacks since then. We keep monitoring and do our best to minimize impact in case of new spikes.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
