Partial outage: service quality issues in Antwerp, Limburg and Flemish Brabant – Solved
Dear customers, There was a fiber cut on the evening of October 14 impacting our network. Our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant was reduced by half, which might have resulted in degraded performance of customer connections in this area. The problem was fully resolved at around 22:45. Please find all […]
Partial outage: edpnet mobile issues in Antwerp area – Solved
Dear customers, We are currently experiencing a partial outage in the Antwerp region due to a fiber cut. Customers in this area may experience no coverage or reduced service. Our supplier has been working on the issue with the highest priority, and engineers are currently at the location carrying out repair works. Further updates will […]
Maintenance planned for 08-10-2024 – potential subpar routing to specific networks
Dear customers, Edpnet has scheduled a maintenance on one of our core routers. While customer connections will not be affected, routing to specific networks may not be optimal during the maintenance window. Please find all details below: Start*: 08-10-2024 02:00 End*: 08-10-2024 06:00 Duration: 4 hours Impacted services: All internet services Affected Areas**: All areas […]
Maintenance planned on 04-09-2024 – Liège, Namur, Luxembourg – impacted services: All internet services
Dear customers, Edpnet has scheduled a maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg. This action will result in a downtime of one hour for all active internet connections in this area. Please find all details below: Start*: 04-09-2024 02:00 End*: 04-09-2024 06:00 Duration: 1 hour Impacted services: […]
Outage: My edpnet and helpdesk, commercial & financial teams unavailable – Solved
Dear customers, We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 19-07-2024 07:00* End*: 19-07-2024 […]
Maintenance planned on 12-03-2024 – region: Walloon Brabant, Hainaut, Liège, Namur, province of Luxembourg – impacted services: All internet services
Dear customers, Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier. This maintenance will require a complete reconnect of all active internet connections in Walloon Brabant and Hainaut, as well as in the provinces of Liège, Namur and Luxembourg. Please find all details below: Start*: 12-03-2024 […]
Maintenance planned on 27-02-2024 – region: Brussels, Antwerp, Limburg, Flemish Brabant – impacted services: All internet services
Dear customers, Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier. This maintenance will require a complete reconnect of all active internet connections in the area of Brussels as well as in Antwerp, Limburg and Flemish Brabant. Please find all details below: Start*: 27-02-2024 04:00 End*: […]
Outage: Connectivity issues in Antwerp, Limburg and Flemish Brabant – Solved
Dear customers, We have experienced an outage with internet and fixed voice services in the area of Antwerp, Limburg and Flemish Brabant, leading to connectivity issues for some of our customers in this region. Our Network Operations team has identified the problem as coming from a faulty link and has corrected it. All affected sessions […]
Info: Issue with wrong number shown on outbound calls
Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]
Outage: Short connection drop on 91GEN (East and West Flanders) on Saturday – Solved
Dear customers, Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes. Please find all details below: Start*: 13-01-2024 07:22* End*: 13-01-2024 07:23* Duration: Less than one […]