My edpnet

Tag: Belgium

Outage notification: No PPP on ADSL/VDSL : Solved

Dear customers, We are currently experiencing an issue on ADSL/VDSL lines. Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as soon as possible. We apologize for the inconveniences. Best regards The edpnet team

Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)

Dear customers, We are currently experiencing an outage with region Walloon Brabant, Hainaut.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible. Please find all details below: Start: 2017-07-08 15:57* End: 2017-07-08 19:01 Duration: 3h 4min Impacted services: Internet and telephony Affected Areas: A71: 010, 060, 064, […]

Outage: Internet service : East and West-Flanders region, all services impacted: Solved

Dear customers, We have experienced an outage with the Internet and connected services in regions of East and West-Flanders. Please find all details below: Start: 2017-07-03 11:44 End: 2017-07-04 21:37 Duration: 1:09:53 Impacted services: Internet/Telephony Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 Update 03/07/2017 – 12:46 – There is confirmation […]

Outage: Power outage datacenter Sint-Niklaas – No impact : Closed

Issue closed. Dear customers, We are currently experiencing an outage at the datacenter in Sint-Niklaas.  Power generator A-feed and B-feed successfully took the load.  The power company is fixing the outage as we speak. Further updates will be released as soon as possible. No impact for customers. Please find all details below: Start: 2017-06-27 16:24* […]

Outage: Outgoing telephony (Solved)

Dear customers, We are currently experiencing an outage with outbound telephony.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible. Please find all details below: Start: 2017-06-13 11:55* End: 2017-06-13 14:25* Duration: 2h30m Impacted services: Outgoing telephony Affected Areas: All areas Update 13:30: Our NOC-team has found […]

Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed

Dear customers, Edpnet has planned works in our domain to maintain the quality of the services we provide. This maintenance may affect your connection. You will experience a short disconnect during the given time. Please, find all details below: Start: 2017-05-23 02:00 End: 2017-05-23 03:00 Duration: 15 minutes Impacted services: Internet, Telephony Affected Areas: Brussels, Antwerp, […]

Outage: Internet services Brussels region (solved)

Dear customers, We are currently experiencing an outage with voice and internet region Brussels.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible. Please find all details below: Start: 2017-05-09 20:03* End: 2017-05-09 21:40* Duration: 1h 37 Impacted services: voice and internet region Brussels Affected Areas: Service area Brussels: 02 […]

Outage: Internet services (solved)

Dear customers, We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-04-25 11:30* End: 2017-04-25 12:10* Duration: 40 minutes Impacted services: All data services (Internet, telephony) Affected Areas: Brussels, Antwerpen, […]

Maintenance planned on 13.02.17 in Gent (CANCELLED)

Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services. Please find all details below: Start: 2017-02-13 00:00* End: 2017-02-13 02:00* Duration: 30 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: […]