Maintenance planned on 10/08/2018 – impacted services: internet connectivity – area: Liege/Charleroi: Closed
Dear customers, Edpnet has planned a maintenance in order to migrate some links. This maintenance may affect your services. Multiple reconnections might occur during the reconfiguration. Please find all details below: Start: 2018-08-10 03:00* End: 2018-08-10 05:00* Duration: 2 hours Impacted services: internet connectivity Affected Areas: Liege, Namur, province of Luxembourg/Charleroi, Walloon Brabant, Hainaut: 41GRE and 71GIL […]
Info: Remote users on Fritz!Box
Dear customers, We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations. When you are in need of a remote user, please, be sure to configure a strong password on it. […]
Maintenance planned on 20/06/2018 – impacted services: Brussels : All: Closed
Dear customers, Edpnet had planned a maintenance in order to migrate our 02STR, Brussels VLAN. The maintenance has been finished successfully. Please find all details below: Start: 2018-06-20 04:00* End: 2018-06-20 06:00* Duration: 2hours Impacted services: All Affected Areas: 02STR : Brussel We apologize for the inconveniences. Best regards The edpnet team *All times […]
Maintenance planned on 09/06/2018
Dear customers, Edpnet has planned a maintenance on our voice switches to improve our telephony services. We will try to minimize the impact as much as possible. Please find all details below: Start: 09.06.2018 01:00* End: 09.06.2018 03:00* Duration: 2 hours Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. Best […]
Outage: Telephony: Solved
Dear customers, We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue. Please find all details below: Start: 2018-06-04 09:00* End: 2018-06-04 11:10* Duration: 2h10 Impacted services: Telephony Affected Areas: all Update: 2018-06-04 10:25 Repair Database ongoing Update: 2018-06-04 […]
Outage: Telephony capacity issues: Solved
Dear customers, We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted. Please find all details below: Start: 2018-05-18 12:12* End: 2018-05-18 12:31* Duration: 19min Impacted services: Incoming /outgoing calls Affected Areas: all We apologize for the inconveniences. Best […]
Pro-active Maintenance planned on 15/05/2018 22:00 – impacted services: Telephony
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]
Outage: Telephony issue: Solved
Dear customers, We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution. Please find all details below: Start: 2018-05-15 09:40* End: 2018-05-15 11:55* Duration: 2h15min Impacted services: Telephony Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All […]
Outage: Edpnet office unreachable: Cleared
Dear customers, We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage. Edpnet office/helpdesk is reachable again. We apologize for the caused inconveniences. Best regards The edpnet team
Outage: Telephony: some Incoming/Outgoing calls fail: Solved
Dear customers, We have experienced an issue with some incoming and outgoing calls. This outage has been solved by our Network Operations Team. Please find all details below: Start: 2018-04-20 10:53* End 2018-04-20 18:14* Duration: 7h21min Impacted services: Incoming/outgoing calls Affected Areas: Fix Telephony We apologize for the inconveniences. Best regards The edpnet team […]