Outage: Walloon Brabant, Hainaut – all services impacted

Dear customers,

Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.

Please find all details below:

Start: 2016-05-17 14:00 PM*
End: 2016-05-17 14:30 PM*
Duration: 30 minutes
Impacted services: All DSL services: Internet, VOIP telephony
Affected Areas:
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Namur area – all services impacted

Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.

Dear customers,

We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-29 09:25 AM*
End: 2016-04-29 12:40 PM*
Duration: 3 hours 15 minutes
Impacted services: All internet services
Affected Areas: Namur area

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Link between 91GEN and 02STR is down [SOLVED]

Dear customers,

We are currently experiencing an outage with our link between 91GEN and 02STR. Traffic has been rerouted but this is causing reduced capacity. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-20 08:56 AM*
End: 2016-04-20 09:25 AM*
Duration: 30 minutes
Impacted services: Reduced capacity on Ghent region
Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Edit 1 9:25AM*: Link between 91GEN and 02STR has been restored. We are monitoring traffic.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 26/04 – impacted services: All DSL services

Dear customers,

Edpnet has planned a maintenance in order to restore redundancy to our core DSL server.

This maintenance may affect your services.

Please find all details below:

Start: 2016-04-26 03:00 AM*
End: 2016-04-26 06:00 AM*
Duration: Up to 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Partial telephony outage

Dear customers,

We are currently experiencing a partial outage with telephony. The outage was  investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-19 10:00 AM*
End: 2016-04-19 10:20 AM*
Duration: 20 minutes
Impacted services: Partial: Telephony
Affected Areas: All areas

Edit 1: The cause was found to be one of the telephony servers that went down. It was rebooted and shortly came up again. A few calls still fail.

Edit 2 10:45AM*: The server was taken down again for maintenance due to lingering issues. We are bringing it back online as soon as the maintenance ends.

Edit 3 11:00AM*: The server is back online. We are monitoring it for faults.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: interruptions of DSL-services and IP telephony

Dear customers,

We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted.

Start: 2016-04-12 23:50 PM*
End: 2016-04-13 09:45 AM*
Duration: approx. 9 hours
Impacted services: DSL services and IP telephony
Affected Areas: all areas

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: DSL Services down Region Brussels

Dear customers,

We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-10 20:00*
End: 2016-04-10 21:50*
Duration: 1h 50
Impacted services: DSL and Voice
Affected Areas: Brussels : 02

Edit: the problem seems solved, proximus recovered traffic, presumably a faulty card

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: BNIX partial outage

Dear customers,

We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-04 16:30 PM*
End: 2016-04-04 19:45 PM*
Duration: 3 hours approx.
Impacted services: Partial outage, under investigation
Affected Areas: Entire network

Edit 1 17:10: BNIX faced a general outage. We forced traffic to reroute around the location.

Edit 2 19:45: BNIX’ general outage was resolved and our link to them restored. Traffic flows resumes as normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/02/2016 – impacted services: no impact expected

Dear customers,

Edpnet has planned a maintenance in order to resolve current issues with optical network.

Normally there will not be any impact on customer’s circuits, but in case you notice some disconnections or packet loss, it may be related to that maintenance.

Please find all details below:

Start: 2016-02-23 04:00 AM*
End: 2016-02-23 06:00 AM*
Duration: 2-10 minutes
Impacted services: No impact foreseen, possible issues with Internet/VoIP services
Affected Areas: 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: SIP trunking

Dear customers,

We have experienced a short outage with SIP trunking services. The issue has been solved.

Please find all details below:

Start: 2016-02-16 09:40 AM*
End: 2016-02-16 09:55 AM*
Duration: 15 minutes
Impacted services: Telephony

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time