Edpnet network info

8 September 2012

We are receiving complaints from some users that are unable to reach some websites (facebook, microsoft, hotmail, …).
Edpnet is trying to solve this as fast as possible.

Update (15:22): The problem has been found. Everything is back online.

Edpnet apologizes for any inconveniences.

Closed / Issue / Late /

24 June 2012

Between 15:40 and 18:30 there was a network issue causing speed issues for certain Belgian websites.

The issue has been resolved.

Edpnet apologizes for any inconveniences.

Closed / Issue /

22 juni 2012

Een stroomonderbreking heeft plaatsgevonden in het hoofdkantoor van edpnet met impact op alle diensten.

Status updates:
11:25 Start van de stroomonderbreking.
11:35 Hoofdrouter offline waardoor internet services niet langer werken.
11:45 Hoofdrouter terug online waardoor internet services terug beginnen werken / het hoofdkantoor van edpnet is nog steeds offline.
14:00 Er is momenteel een probleem met edpnet telephony. Edpnet werkt eraan om dit zo snel mogelijk te verhelpen.
15:00 Edpnet telephony werkt terug net zoals alle andere diensten. We volgen dit verder op.
20:00 Alle diensten zijn beschikbaar zonder verdere problemen sinds 15:00.

Edpnet verontschuldigt zich voor dit ongemak.

Closed /

22 June 2012

A power outage occured at the main edpnet office impacting all services.

Status updates:
11:25 Start of the power outage.
11:35 Main edpnet router offline causing internet services to stop working.
11:45 Main edpnet router back online causing internet services to start working again / main edpnet office still offline.
14:00 There is currently an issue with edpnet telephony. Edpnet is trying to solve this as fast as possible.
15:00 Edpnet telephony works again as are our other services. We will closely follow-up now.
20:00 All services are up and running with no further issues since 15:00.

Edpnet apologizes for any inconveniences.

Closed / Late /

11 June 2012

There is a network maintenance planned with impact on the following lines/customers:

– EFM
– Leased lines
– Colocation in InterXion Zaventem
– BGP customers in InterXion Zaventem

All other customers (xDSL, VoIP, etc.) are not impacted.

Maintenance window: 04:00 – 06:00
Downtime: maximum 30 minutes

Update (15:30): This morning, an IOS upgrade took place on our central Cisco router as was recommended by Cisco (due to missing functionalities). The upgrade went fine, but after some time it crashed one of the motherboards. This afternoon another motherboard crashed, but after a restart everything seemed fine again.

To avoid further issues, we have rolled back the IOS and are awaiting feedback from them. Everything should be fine again and we apologize for the problems it might have caused.

Edpnet apologizes for any inconveniences.

Closed /

24 May 2012

There is a maintenance planned in the zones 02, 03, 011, 012, 013, 014, 015, 016 and 089. During the maintenance all edpnet services (DSL, VoIP, …) will be impacted and will experience disconnections.

Maintenance window: 06:30 – 07:00
Downtime: ~10 minutes

Update (24/05/2012): The maintenance of this morning has been successfully completed.

Edpnet apologizes for any inconveniences.

Closed /

15 May 2012

Maintenance window: 06:00 – 07:00

Update (15/05/2012): The maintenance was completed successfully.

Edpnet apologizes for any inconveniences.

Closed / Maintenance /

15 april 2012

Er is een onderhoud gepland op my edpnet om de snelheid en stabiliteit te verbeteren.
My edpnet zal onbeschikbaar zijn en er zal niet online kunnen besteld worden via de website.

Tijdspanne: 08:00 – 12:00

Update (15/04/2012): Het onderhoud is succesvol afgerond.

Edpnet verontschuldigt zich voor dit ongemak.

Closed /

15 April 2012

There is a maintenance planned on my edpnet to improve the speed and stability.
My edpnet will be inaccessible. You will not be able to order online on our website.

Maintenance window: 08:00 – 12:00

Update (15/04/2012): Maintenance was completed successfully.

Edpnet apologizes for any inconveniences.

Closed / Issue /