23 October – Packet-loss due to DDOS attacks
Dear customers, Edpnet has experienced a massive DDOS attack on several parts on its network. This has caused a lot of its links to experience heavy packet-loss. Everything has been redirected to reduce further impact. All traffic has been normalized. Description: Start: 2014-10-22 22:40 PMEnd: 2014-10-23 Between 07:00-08:00 PM (Towards Amsterdam & Russia)End: 2014-10-23 08:20 […]
22 October – Scheduled maintance Proximus
Update 27/10: The scheduled maintenance has been completed. Dear customers, Proximus has scheduled 2 maintenance works on its core infrastructure. Edpnet customers may experience disconnections during the maintenance. Please find details below. Description: Maintenance Ghent Start: 2014-10-27 02:00 AMEnd: 2014-10-27 06:00 AMDuration: 15 minutesImpacted services: All edpnet services in the following telephone areas: 050, 051, […]
21 October – Short interruption zone Ghent & West-Flanders
Dear customers, Due to recent power issues in Belgacom locations preventive maintenance works are being held. Due to a human error this preventive maintenance caused a short interruption in the power causing a interruption in traffic in region Ghent & West-Flanders. The situation is now optimal with dual powerfeeds and new UPS equipment. We apologize […]
17 October – VOIP Switch fail
Update 14:07 : The issue has been resolved. Dear customers, One of our VoIP switches has failed. The backup switch has taken over. If you are using a trunk, please prioritize calls via 212.71.16.196. If you are a Cloud PBX customer, please call our helpdesk via 03 265 67 00 to do this for you. […]
14 October – interuption DSL network in region Brussels
Update: There was a second short outage at 20:40 until 20:50.Dear customers, due to a power outage we lost connectivity towards our Brussels DSL network. Description: Start: 14/10/2014 19:25 End: 14/10/2014 19:37 Impacted services: DSL lines in Brussels region We appologize for the inconvenience The edpnet team
18 September 2014 – Email Migration
Update: 2014-10-02: The migration is now complete. We had some receiving issues yesterday evening which are resolved. Dear customers, Edpnet will start migrating its customers’ e-mail accounts to a new and improved server farm. The webmail on https://webmail.edpnet.net now supports SSL encryption for better security between the customer and our servers. During this migration, customers […]
11 September 2014 – Unreachable by phone
Dear customers, UPDATE 11/09/2014 – 20h: Our telephony problem is solved. We are currently not reachable by phone, we are working on a solution. There is no impact for our customers internet or telephony connections. Description: Start: 11/09/2014 08:40End: 11/09/2014 20:00Impacted services: There was no impact for our customers’ internet and telephony connections. We apologize […]
08 September 2014 – Outage Antwerp
Dear customers, There are issues with the connection between the Belgacom and Edpnet network. Alle customers in the Antwerp area will have issues with their internet connection. We are working ASAP on resolving this issue. Please try rebooting your modem occasionally whilst our network is switching over onto the backup. Description: Start: 2014-09-08 11:20 AMEnd: […]
29 August 2014 – MyEdpnet
Update: MyEdpnet is back up and running. Dear customers, We have received reports that customers are unable to log into our customer portal, MyEdpnet. Our development team is looking into this issue. Description: Logins to MyEdpnet are failingStart: 2014-08-29 11:00 AMEnd: 2014-08-29 11:21 AMImpacted services: MyEdpnet (Customer Portal) We appologize for the inconvenience The edpnet […]
08 August 2014 – Belgacom Maintenance
Update 2014-08-11 9:26: The update has been completed, downtime was 10 minutes (Between 2:30 and 2:40). Dears customers, Belgacom has planned a maintenance on their network. Please find the details below: Description: Software updatesExpected start: 2014-08-11 02:00 AMExpected end: 2014-08-11 04:00 AMDuration of works: ± 20 minutesImpacted services: All edpnet services will be unavailable (Internet, […]