Maintenance planned on 20/12/2016 – impacted services: 5 min loss of connectivity (closed)
Update 20/12/2016 – 06:18 Dear customers, This maintenance was successfully completed. Best regards The edpnet team Dear customers, Edpnet has planned a maintenance in order to migrate the lines to a new port. Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem. Please find all […]
Maintenance planned on 07/10 – impacted services: All telephony services (closed)
Update 07/10/2016 – 02:48: Dear customers, Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch. One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully. Best regards The edpnet team Initial post: Dear customers, […]
Outage: Voice services (solved)
Dear customers, We have experienced an outage with incoming voice traffic. The outage has been solved. Please, find the details below. Start: 2016-10-06 01:46* End: 2016-10-06 10:57* Duration: 9:11 Impacted services: All voice traffic Affected Areas: all areas Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we […]
Outage: Webmail
Dear customers, We have experienced an outage with our webmail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-10-05 05:30* End: 2016-10-05 09:25* Duration: Approx. 4 hours Impacted services: Webmail Affected Areas: All We apologize for […]
Outage: Voice issues (closed)
Dear customers, We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored. Please find all details below: Start: 2016-10-05 7:44* End: 2016-10-05 8:06* Duration: 22 min Impacted services: Voice services Affected Areas: All Areas We apologize for the […]
Issue: Internet connectivity issues
Dear customers, We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks. Please find all details below: Start: 2016-10-02 23:30* End: 2016-10-03 09:30* Duration: 10 hours, intermittent disconnects Impacted services: […]
Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service
Dear customers, Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future. This maintenance is finished successfully. Please find all details below: Start: 2016-10-04 00:00 AM* End: 2016-10-04 02:00 AM* Duration: 2 hours Impacted services: Cloud telephony and […]
Outage: mail
Dear customers, We have experienced an outage with our mail server. For now all mail systems are running again. Please find all details below: Start: 2016-09-27 15:00* End: 2016-09-27 15:42* Duration: 42 minutes Impacted services: mail Affected Areas: all Update 27/09/2016 – 16-00: Mail service is fully restored. We apologize for the inconveniences. Best regards The edpnet team *All […]
Maintenance planned on 25/08 – impacted services: online backup: Closed
Dear customers, The sheduled maintenance has been done. Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance. Impact: customers using backups will not be able to save / restore backups during this time. This maintenance may affect your services. Please find all details below: Start: 2016-08-25 10:00* End: 2016-08-25 16:00* Duration: […]
Outage: Service degradation / High latency
Dear customers, We are currently experiencing an outage with internet services, due to paths cut between Brussels and Amsterdam. Traffic is rerouted but customers may notice a service degradation and high latency. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details […]