Outage: Internet services (solved)
Dear customers, We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-04-25 11:30* End: 2017-04-25 12:10* Duration: 40 minutes Impacted services: All data services (Internet, telephony) Affected Areas: Brussels, Antwerpen, […]
Outage: DNS and mail services
Dear customers, We have experienced an outage with one of our servers, causing issues with DNS and mail delivery to be stalled for a while. All impacted services have been restored by our NOC team at around 7 PM, our mail relays cleared out their backlogs. Please find all details below: Start: 2016-02-19 14:00* End: […]
Update: Outage Closed: KPN link for fiber is down
Update: Outage cleared Dear customers, We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-01-26 10:38 End: 2017-01-26 10:56 Duration: 18 minutes Impacted services: NL Fiber Affected Areas: Amsterdam […]
Outage: NL internet services: Solved
Update: Our services will be back online within 30 minutes Dear customers, We are currently experiencing an outage with internet services in the Netherlands. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-12-29 15:30 End: 2016-12-29 16:20 Duration: 50 […]
Outage: All telephony services (solved)
Dear customers, We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-11-18 13:32* End: 2016-11-18 20:00* Duration: 6:28 Impacted services: All telephony services Affected Areas: All areas Update 18/11 20:00: Full […]
Outage: Internet services (solved)
Dear customers, We have experienced an outage with internet services in the Wavre / Charleroi areas. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-11-3 16:15* End: 2016-11-3 16:40* Duration: 25 minutes Impacted services: All services Affected Areas: […]
Info: Overview of the latest outages and solutions
Dear customers and partners, As you all know, edpnet has gone through a number of serious outages lately. The initial power outage exerted a huge impact on our core infrastructure which caused, unfortunately, much tension to our customers and ourselves. We understand that it is hard to justify the confidence in such circumstances and want […]
Outage: Voice services (solved)
Dear customers, We have experienced an outage with incoming voice traffic. The outage has been solved. Please, find the details below. Start: 2016-10-06 01:46* End: 2016-10-06 10:57* Duration: 9:11 Impacted services: All voice traffic Affected Areas: all areas Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we […]
Outage: Webmail
Dear customers, We have experienced an outage with our webmail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-10-05 05:30* End: 2016-10-05 09:25* Duration: Approx. 4 hours Impacted services: Webmail Affected Areas: All We apologize for […]
Outage: Voice issues (closed)
Dear customers, We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored. Please find all details below: Start: 2016-10-05 7:44* End: 2016-10-05 8:06* Duration: 22 min Impacted services: Voice services Affected Areas: All Areas We apologize for the […]