My edpnet

Tag: Info

Outage: Internet services down : SOLVED

UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week. UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon. UPDATE 11h49: Sorry for the delay in our […]

Maintenance planned on 25/05/2020 – impacted services: all internet services – region: Herve

Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-05-25 01:00 End*: 2020-05-25 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Herve   We apologize for the inconveniences. Best regards The edpnet team […]

Maintenance planned on 18/05/2020 – impacted services: all internet services

Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-05-18 01:00 End*: 2020-05-18 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Merchtem, Wemmel, Grimbergen & Asse   We apologize for the inconveniences. Best […]

Info: Phishing mails from edpnet domain

Dear customers, We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers. The message may contain different subjects and asks you to give personal information, pay money or follow a link. Please do not reply to those emails and do […]

Info: Spam/phishing “Recordatorio: informacion de pago para actualizar”

Dear customers, We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information. This is a blackmail spam and is not coming from edpnet! Please do not reply to those emails and do not open any files or […]

Maintenance planned on 10/04/2020 – impacted services: Telephony

Dear customers, Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-10 00:00 End*: 2020-04-10 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]

Info: Phishing pop-up with edpnet logo

Dear customers, We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the […]

Maintenance planned on 08/04/2020 – impacted services: Telephony

Dear customers, Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-08 00:00 End*: 2020-04-08 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]

Maintenance planned on 11/03/2020 – impacted services: Telephony

Dear customers, Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted. Please find all details below: Start*: 2020-03-11 00:05 End*: 2020-03-11 02:00 Duration: 1 hour 55 minutes Impacted services: Telephony (minimal impact expected) Affected Areas**: All areas   We apologize […]