Belgium / Info / Issue / outage / Solved /
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.
UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.
UPDATE 11h49: Sorry for the delay in our update. We are hoping to solve the root cause of our problem as soon as possible. If you want to read some background information, you can read this Datanews article:
Dutch: https://datanews.knack.be/ict/nieuws/glasvezelprobleem-zorgt-voor-panne-bij-edpnet/article-news-1598649.html
French: https://datanews.levif.be/ict/actualite/un-probleme-de-fibre-optique-provoque-une-panne-chez-edpnet/article-news-1288179.html
UPDATE 10h13: Internet services in all areas are affected. Our engineers are working on it.
Dear customers,
We are currently experiencing a fiber outage within our network. You may notice capacity issues. Our Network Operations team is investigating the outage.
Further details and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-05-25 01:00 |
| End*: |
2020-05-25 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Herve |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned / Scheduled /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-05-18 01:00 |
| End*: |
2020-05-18 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
All internet services |
| Affected Areas**: |
Merchtem, Wemmel, Grimbergen & Asse |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers.
The message may contain different subjects and asks you to give personal information, pay money or follow a link.
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information.
This is a blackmail spam and is not coming from edpnet!
Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Planned / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2020-04-10 00:00 |
| End*: |
2020-04-10 00:15 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the customers.
This is a fake phishing pop-up and is not coming from edpnet.
Please do not click on any link and do not reply to that message!
For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/how-do-i-block-phishing-pop-ups.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Info / Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches.
This maintenance may cause issues on incoming and outgoing calls.
Please find all details below:
| Start*: |
2020-04-08 00:00 |
| End*: |
2020-04-08 00:15 |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Phishing / spam /
Dear customers,
We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers.
The email contains subject “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?” and clickable images / spam links.
Please do not reply to those emails and do not click on any links or images. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Inbound Telephony / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.
Please find all details below:
| Start*: |
2020-03-11 00:05 |
| End*: |
2020-03-11 02:00 |
| Duration: |
1 hour 55 minutes |
| Impacted services: |
Telephony (minimal impact expected) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
