Issue: interruptions of DSL-services and IP telephony
Dear customers, We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted. Start: 2016-04-12 23:50 PM* End: 2016-04-13 09:45 AM* Duration: approx. 9 hours Impacted services: DSL services and IP telephony Affected Areas: all areas We apologize for the inconveniences. Best regards […]
Outage: SIP trunking
Dear customers, We have experienced a short outage with SIP trunking services. The issue has been solved. Please find all details below: Start: 2016-02-16 09:40 AM* End: 2016-02-16 09:55 AM* Duration: 15 minutes Impacted services: Telephony We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time
Outage: Mail service down
Dear customers, We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-02-16 09:20 AM* End: 2016-02-16 10:00 AM* Duration: 2016-02-16 10:00 AM Impacted services: Mail Affected Areas: We apologize for […]
Outage of DSL services in the Walloon area
Dear customers, We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2015-01-28 11:40 AM* End: 2015-01-28 12:05 AM* Duration: 25 minutes Impacted services: All DSL services […]
Issue: Delay on mailsystems
Dear customers, Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later. Description: Delay on mailsystems Start: 2016-01-18 09:00 AM End: 2016 -01-18 09:45 AM Duration: 45 Minutes Impacted services: All mail services. UPDATE 09:45 […]
Issue: Short interuption of internet traffic (solved)
Dear customers, We have experienced a small interuption of internet traffic due to a defective router. Please find all details below: Start: 2015-12-10 20:00* End: 2015-mm-dd 20:27* Duration: aprox. 27 minutes Impacted services: all internet traffic Affected Areas: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]
Outage: Antwerp, Limburg, Flemish Brabant capacity issues (solved)
Dear customers, We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration, this misconfiguration will be rectified to avoid this issue in the future. Please find all details […]
Outage: Liège, Namur, province of Luxembourg some areas (solved)
Dear customers, We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team. Please find all details below: Start: 2015-11-20 02:00* End: 2015-11-20 07:30* Duration: 05:30 Impacted services: DSL, Voice Affected Areas: 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, […]
Outage: Edpnet numbers are unreachable from outside networks (solved)
Dear customers, We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Updates: The problem is solved by resetting all incoming voice channels in cooperation with proximus. Start: 2015-11-13 19:40* End: […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]