Outage: Walloon Brabant, Hainaut – all services impacted
Dear customers, Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network. Please find all details below: Start: 2016-05-17 14:00 PM* End: 2016-05-17 14:30 PM* Duration: 30 minutes Impacted services: All DSL services: Internet, VOIP telephony Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, […]
Outage: Namur area – all services impacted
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then. Dear customers, We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further […]
Outage: Link between 91GEN and 02STR is down [SOLVED]
Dear customers, We are currently experiencing an outage with our link between 91GEN and 02STR. Traffic has been rerouted but this is causing reduced capacity. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-04-20 08:56 AM* End: 2016-04-20 […]
Outage: Partial telephony outage
Dear customers, We are currently experiencing a partial outage with telephony. The outage was investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible. Please find all details below: Start: 2016-04-19 10:00 AM* End: 2016-04-19 10:20 AM* Duration: 20 minutes […]
Issue: interruptions of DSL-services and IP telephony
Dear customers, We have experienced a small interruptions of DSL-services due to a fault of our autoconfiguration server. Some Fritz!box modems with firmware version 06.30 were impacted. Start: 2016-04-12 23:50 PM* End: 2016-04-13 09:45 AM* Duration: approx. 9 hours Impacted services: DSL services and IP telephony Affected Areas: all areas We apologize for the inconveniences. Best regards […]
Outage: SIP trunking
Dear customers, We have experienced a short outage with SIP trunking services. The issue has been solved. Please find all details below: Start: 2016-02-16 09:40 AM* End: 2016-02-16 09:55 AM* Duration: 15 minutes Impacted services: Telephony We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time
Outage: Mail service down
Dear customers, We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-02-16 09:20 AM* End: 2016-02-16 10:00 AM* Duration: 2016-02-16 10:00 AM Impacted services: Mail Affected Areas: We apologize for […]
Outage of DSL services in the Walloon area
Dear customers, We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2015-01-28 11:40 AM* End: 2015-01-28 12:05 AM* Duration: 25 minutes Impacted services: All DSL services […]
Issue: Delay on mailsystems
Dear customers, Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later. Description: Delay on mailsystems Start: 2016-01-18 09:00 AM End: 2016 -01-18 09:45 AM Duration: 45 Minutes Impacted services: All mail services. UPDATE 09:45 […]
Issue: Short interuption of internet traffic (solved)
Dear customers, We have experienced a small interuption of internet traffic due to a defective router. Please find all details below: Start: 2015-12-10 20:00* End: 2015-mm-dd 20:27* Duration: aprox. 27 minutes Impacted services: all internet traffic Affected Areas: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]