- Belgium / outage / Solved
Dear customers,
We have experienced an outage with internet and fixed voice services in the area of Antwerp, Limburg and Flemish Brabant, leading to connectivity issues for some of our customers in this region. Our Network Operations team has identified the problem as coming from a faulty link and has corrected it.
All affected sessions have been restored by approximately 07:45. We will continue to closely monitor the situation to ensure that there are no further impacts.
Please find all details below:
| Start*: | 14-02-2024 06:40 |
|---|---|
| End*: | 14-02-2024 07:45 |
| Duration: | 1 hour 5 minutes |
| Impacted services: | All internet services |
| Affected Areas**: | 03BKC: Antwerp, Limburg and Flemish Brabant |
Update 14/02/2024 11:31: Upon further investigation, we identified a faulty card as the root cause of the issue. Our network engineer arrived to the location to replace it. The repair works resulted in a complete session reconnect for the entire service area around 11:10. By 11:30, most sessions have recovered and are now operational again. If your modem has not been able to connect yet, a reboot may be needed. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
- Belgium / Info / Issue / Netherlands / Solved / Telephony
Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]
- Belgium / outage / Solved
Dear customers, Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes. Please find all details below: Start*: 13-01-2024 07:22* End*: 13-01-2024 07:23* Duration: Less than one […]
- Belgium / Internet / Maintenance
Dear customers, Edpnet has planned a maintenance in order to upgrade hardware and one of our interconnectivity links with Proximus in West and East Flanders. This action will require a complete reconnect of all active internet connections in this area. This maintenance may affect your services. Please find all details below: Start*: 16-01-2024 04:00* End*: […]
- Belgium / Closed / outage
Dear customers, We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 11-12-2023 16:13* End*: 11-12-2023 16:51* Duration: 38 minutes Impacted services: All internet services Affected Areas**: 91GEN: all areas […]
Dear customers, We are currently experiencing an outage with internet and fixed voice services in the area of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 30-11-2023 04:44 (full impact since around 07:00) End*: 30-11-2023 14:40 […]
Network status
Check our network status, telephony, hosting and mail services in one click!