Maintenance planned on 28/07/2022 – impacted services: All internet services
Dear customers, KPN has planned a maintenance which may affect your services. Please find all details below: Start*: 28-07-2022 01:00 End*: 28-07-2022 07:00 Duration: expected impact: 2 hours 30 minutes Impacted services: all internet services Affected Areas**: The Netherlands: all areas We apologize for the inconveniences. Best regards The edpnet team * All times […]
Info: Phishing mails with fake delivery notice
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. Customers receive emails with a fake delivery notice, pretending to come from edpnet and containing a phishing link. Please do not reply to those emails and do not click on the link. For more […]
Maintenance in the Netherlands rescheduled for 28/06/2022 – impacted services: All internet services
Dear customers, Please be informed that the maintenance we announced earlier for the Netherlands has been postponed to 28/06/2022. This maintenance will cause multiple short disconnections during the scheduled window. Please find all details below: Start*: 28/06/2022 00:00 End*: 28/06/2022 06:00 Duration: expected impact: multiple short disruptions Impacted services: all internet services Affected Areas**: the […]
Maintenance planned on 27/06/2022 – impacted services: All internet services
Dear customers, We have planned a maintenance on our core routers in order to improve the performance and the quality of our services. The maintenance will cause multiple short disconnections during the scheduled window. Please find all details below: Start*: 27-06-2022 00:00 End*: 27-06-2022 06:00 Duration: expected impact: multiple short disruptions Impacted services: all internet […]
Info: Phishing mails “espace client”
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. The email with the subject “espace client” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not click on the link. For more information, […]
Phishing : Fake notice of deactivation of your edpnet account
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. The email with the subject “Kennisgeving van deactivering van Edpnet-account” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not click on […]
Outage: Datacenter Sint-Niklaas. SOLVED
Dear customers, We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. EDIT 10:19*: The issues were resolved at 9h30. We are investigating further. Please find all details below: […]
Info: Phishing mails “MAIL QUOTA EXCEEDED”
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until […]
Outage: edpnet office numbers unreachable : SOLVED
Dear customers, We have experienced an outage with our reachability by phone. We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 22-03-2021 08:08 End*: 22-03-2021 09:40 Duration: 1 hour 32 minutes Impacted services: edpnet support […]
Info: Report on the recent wave of attacks on FRITZ!Box modems
Dear customers, Several media across Europe reported an increased number of unsuccessful access attempts to FRITZ!Box modems. Edpnet has taken the necessary measures to avoid possible attempts and mitigate the risk for our customers. The access attempts are usually automated and originate from unknown remote sites on the internet, using common user names and passwords, and are […]