Maintenance planned on 20/12/2016 – impacted services: 5 min loss of connectivity (closed)
Update 20/12/2016 – 06:18 Dear customers, This maintenance was successfully completed. Best regards The edpnet team Dear customers, Edpnet has planned a maintenance in order to migrate the lines to a new port. Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem. Please find all […]
Maintenance planned on 07/10 – impacted services: All telephony services (closed)
Update 07/10/2016 – 02:48: Dear customers, Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch. One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully. Best regards The edpnet team Initial post: Dear customers, […]
Info: Overview of the latest outages and solutions
Dear customers and partners, As you all know, edpnet has gone through a number of serious outages lately. The initial power outage exerted a huge impact on our core infrastructure which caused, unfortunately, much tension to our customers and ourselves. We understand that it is hard to justify the confidence in such circumstances and want […]
Outage: Service degradation / High latency
Dear customers, We are currently experiencing an outage with internet services, due to paths cut between Brussels and Amsterdam. Traffic is rerouted but customers may notice a service degradation and high latency. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details […]
Outage: telephony
Dear customers, We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-08-08 02:30 PM End: 2016-08-08 04:00 PM Duration: 1 h 30 min Impacted services: telephony Affected Areas: all Update […]
Outage: Telephony services working unstable
Update 24/05/2016 11:30 AM – The issue has been solved Dear customers, We are currently experiencing an outage with one of our telephony servers. Customers may notice troubles with their telephony services (VoIP, SIP-trunking). The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all […]
Maintenance planned on 07/06/2016 – impacted services: all DSL services in Belgium
Dear customers, Edpnet has planned a maintenance ont its remote servers. DSL customers will face few interruptions during the maintenance. Please find all details below: Start: 2016-06-07 02:00 AM* End: 2016-06-07 06:00 AM* Duration: Up to 15 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: All DSL customers in Belgium. In case […]
Maintenance planned on 31/05/2016 – impacted services: all DSL services in Netherlands and possibly in Belgium
Dear customers, Edpnet has planned a maintenance on its remote servers. We’ll be keeping the downtime to a minimum, but expect several reconnections during the maintenance. Please find all details below: Start: 2016-05-31 03:00 AM* End: 2016-05-31 06:00 AM* Duration: 15 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Customers connections in Netherlands will be […]
Outage: Walloon Brabant, Hainaut – all services impacted
Dear customers, Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network. Please find all details below: Start: 2016-05-17 14:00 PM* End: 2016-05-17 14:30 PM* Duration: 30 minutes Impacted services: All DSL services: Internet, VOIP telephony Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, […]
Outage: Namur area – all services impacted
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then. Dear customers, We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further […]