Outage: Telephony: Solved
Dear customers, We have experienced an outage with our telephony services. Please find all details below: Start: 2017-10-17 09:28* End: 2017-10-17 11:22* Duration: 1hour 54minutes Impacted services: Telephony Affected Areas: All Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future. Update 17/10/2017: 16:57 […]
Maintenance planned on 05/10/2017 – no impact expected: Closed
Dear customers, Edpnet has planned a maintenance on one of our voice switches. This maintenance should not affect any services. Please find all details below: Start: 2017-10-05 23:00* End: 2017-10-06 02:00* Duration: Up to 3 hours Impacted services: No impact expected Affected Areas: All areas Update: 2017-10-06 11:00: Everything went fine, we keep monitoring our […]
Info: service optimization
Dear customers and partners, With reference to the outages happened at the end of September/the beginning of October 2016 (the details can be found here), we would like to inform you that one more maintenance on edpnet side has been finished successfully to improve our service: a permanent B-power feed has been installed in our […]
Maintenance planned on 04/09/2017 – impacted services: xDSL in Brussels region: Closed
Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This maintenance may affect your services. Please find all details below: Start: 2017-09-04 00:00* End: 2017-09-04 02:00* Duration: 15 minutes Impacted services: xDSL connection Affected Areas: Brussels region : 02STR We apologize […]
Maintenance planned on 22/08 – impacted services: xDSL connection: Closed
Dear customers, Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly. This maintenance may affect your services. Please find all details below: Start: 2017-08-22 05:00* End: 2017-08-22 11:00* Duration: 02:00 Impacted services: xDSL connection We apologize for the inconveniences. Best regards The edpnet team *All times are […]
Outage: Internet & Telephony: Solved
Dear customers, We have experienced an outage with internet & telephony services. Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot. Please, note that it may take some time for all the connections to be reestablished. Please find all details below: Start: 2017-08-07 […]
Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed
Dear customers, Edpnet has planned works in our domain to maintain the quality of the services we provide. This maintenance may affect your connection. You will experience a short disconnect during the given time. Please, find all details below: Start: 2017-05-23 02:00 End: 2017-05-23 03:00 Duration: 15 minutes Impacted services: Internet, Telephony Affected Areas: Brussels, Antwerp, […]
Maintenance planned on 27/04 in Belgium and Netherlands – impacted services: all data services
Dear customers, Please be informed that we’ll be planning a maintenance on our remote server on Thursday 27/04/2017. All customer sessions will be disconnected during the maintenance. Please find all details below: Start: 2017-04-27 02:00* End: 2017-04-27 05:00* Duration: Up to 30 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: All […]
Maintenance planned on 08/05 in West and East Flanders – impacted services: all data services
Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services. Please find all details below: Start: 2017-05-08 00:00* End: 2017-05-08 02:00* Duration: Up to 30 minutes Impacted services: All data services (internet, telephony, …) […]
Maintenance in Gent rescheduled for 27/02/2017 – impacted services: all data services (internet, telephony, …)
Dear customers, Proximus will be carrying out short works on its network. This intervention may have an impact on your services. Please find all details below: Start: 2017-02-27 00:00* End: 2017-02-27 02:00* Duration: 30 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Gent: 091 We apologize for any inconvenience. Best regards The […]