Maintenance planned on 23/03/2018 – impacted services: Internet Connection: Closed
Dear customers, KPN has planned a maintenance in order to replace the wiring of the ETN Node towards the DSLAMs. The interruption is expected to be 30 minutes. This maintenance may affect your services. Please find all details below: Start: 2018-03-23 04:00* End: 2018-03-23 07:00* Duration: 30 minutes Impacted services: internet, telephony Affected Areas: All […]
Outage: Internet connection: region Antwerp, Limburg, Flemish Brabant: Solved
Dear customers, We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels. Please find all details below: Start: 2018-02-12 07:08* End: 2018-02-12 07:18* Duration: 10minutes Impacted services: Internet Affected Areas: region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089 We apologize […]
Outage: VPBX Telephony: Solved
Dear customers, We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers. Please find all details below: Start: 2018-02-12 16:10* End: 2018-02-12 16:50* Duration: 40minutes Impacted services: VPBX Affected Areas: […]
Info: No Impact : Proximus fiber cut Walloon Brabant, Hainaut: Solved
Dear customers, We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected. The fiber connection was restored on 20/12 at 16:58. Please find all details below: Start: 2017-12-20 03:20* End: […]
Outage: Internet Region West and East Flanders: Solved
Dear customers, We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders. Please find all details below: Start: 2017-12-19 12:05* End: 2017-12-19 12:23* Duration: 18 min Impacted services: Internet/Telephony Affected Areas: West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 Update 19/12/2017 12:26 […]
Outage: Internet Service Brussels Region : Solved
Dear customers, We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43 Our Network Operations team will investigate the cause of these two short interruptions. Please find all details below: Start – End: 2017-12-04 18:02* – 2017-12-04 18:10* Start – End: […]
Outage: Telephony vPBX: Solved
Dear customers, We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume. Please find all details below: Start: 2017-11-30 13:23* End: 2017-11-30 14:36* Duration: 1h13 Impacted services: vPBX Affected Areas: vPBX clients We apologize for the inconveniences. Best […]
Outage: VPBX services: Solved
Dear customers, We have experienced a major server crash on one of our VPBX servers. Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time. Please find all details below: Start: 2017-11-28 09:50 End: 2017-11-28 10:00 Duration: 10 minutes […]
Info: Wireless network WPA2 vulnerability
Dear customers, We would like to inform you about the recently noticed WPA2 vulnerability. AVM analyzed the wireless security breach known as “Krack” which allows an attacker to perform a so-called man-in-the-middle-attack on clients who are trying to connect to a wireless LAN network. However, they consider their devices safe and stress out that the possibility of such […]
Info: Spam/Phishing
Dear customers, We would like to inform you about a spam wave that is coming from @edpnet.be domain aimed at both customers and non-customers. The source seems to be a botnet. The email contains the subject “Server Violation”/”Emailed Invoice” and an attachment/spam link. Please do not reply to those emails and do not open any files […]