Outage: Connectivity issues in Walloon Brabant and Hainaut – Solved
Dear customers, We are currently experiencing an outage affecting internet and fixed voice services in the area of Walloon Brabant and Hainaut. Based on the first details that have been provided by our supplier, the outage is caused by a fiber cut. Further updates will be released as soon as possible. Please find all details […]
Maintenance planned on 10-12-2024 – Walloon Brabant, Hainaut – impacted services: All internet services
Dear customers, Edpnet has scheduled a maintenance on our interconnectivity link with Proximus for the provinces of Walloon Brabant and Hainaut. This action will result in a downtime of up to one hour for all active internet connections in this area. This maintenance may affect your services. Please find all details below: Start*: 10-12-2024 02:00 […]
Partial outage: delays affecting outgoing SMS – Solved
Dear customers, We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays. We will provide further updates as soon as they become available. Please find all details below: Start*: 16-10-2024 08:10 End*: 16-10-2024 15:15 Duration: […]
Partial outage: service quality issues in Antwerp, Limburg and Flemish Brabant – Solved
Dear customers, There was a fiber cut on the evening of October 14 impacting our network. Our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant was reduced by half, which might have resulted in degraded performance of customer connections in this area. The problem was fully resolved at around 22:45. Please find all […]
Partial outage: edpnet mobile issues in Antwerp area – Solved
Dear customers, We are currently experiencing a partial outage in the Antwerp region due to a fiber cut. Customers in this area may experience no coverage or reduced service. Our supplier has been working on the issue with the highest priority, and engineers are currently at the location carrying out repair works. Further updates will […]
Maintenance planned for 08-10-2024 – potential subpar routing to specific networks
Dear customers, Edpnet has scheduled a maintenance on one of our core routers. While customer connections will not be affected, routing to specific networks may not be optimal during the maintenance window. Please find all details below: Start*: 08-10-2024 02:00 End*: 08-10-2024 06:00 Duration: 4 hours Impacted services: All internet services Affected Areas**: All areas […]
Maintenance planned on 04-09-2024 – Liège, Namur, Luxembourg – impacted services: All internet services
Dear customers, Edpnet has scheduled a maintenance on our interconnectivity link with Proximus for the provinces of Liège, Namur, and Luxembourg. This action will result in a downtime of one hour for all active internet connections in this area. Please find all details below: Start*: 04-09-2024 02:00 End*: 04-09-2024 06:00 Duration: 1 hour Impacted services: […]
Partial outage: outbound voice issues – Solved
Dear customers, We have encountered an issue with our fixed telephony service, which affected outbound calls to certain destinations. A fix has been implemented, and all outgoing calls should now be functioning as expected. Please find all details below: Start*: 22-08-2024 09:25 End*: 22-08-2024 10:15 Duration: 50 minutes Impacted services: Fixed telephony Affected Areas**: All […]
Partial outage: mobile telephony issues – Solved
Dear customers, We experienced an outage with our mobile telephony. Some customers may have noticed difficulties being reached from other numbers or not being able to call other edpnet customers. The cause of the problem was identified and resolved by our service supplier. Please find all details below: Start*: 27-07-2024 TBC End*: 29-07-2024 13:00 Duration: […]
Outage: My edpnet and helpdesk, commercial & financial teams unavailable – Solved
Dear customers, We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 19-07-2024 07:00* End*: 19-07-2024 […]