Info: upstream vectoring issue FRITZ!Box
Dear customers, We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers. Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles. Solution: This […]
Issue: Short interuption of internet traffic (solved)
Dear customers, We have experienced a small interuption of internet traffic due to a defective router. Please find all details below: Start: 2015-12-10 20:00* End: 2015-mm-dd 20:27* Duration: aprox. 27 minutes Impacted services: all internet traffic Affected Areas: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]
Maintenance planned on 14/12 for Walloon Brabant and Hainaut
Dear customers, To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications. This maintenance may affect your services. Please find all details below: Start: 2015-12-14 00:00 AM* End: 2015-12-14 06:00 AM* Duration: 10 minutes Impacted services: […]
Solved: edpnet mobile
Dear customers, We were experiencing an outage with mobile services. The outage is now solved. Please find all details below: Start: 2015-12-03 11:00 AM* End: 2015-12-03 11:50 AM* Duration: … Impacted services: edpnet mobile Affected Areas: all Belgium We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]
Field interventions in the Brussels region
UPDATE 25/11/2015: Dear customer We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015. Pending orders of previous days remain under close monitoring by the Provisioning teams. We apologise for the inconvenience the measures of […]
Outage: Antwerp, Limburg, Flemish Brabant capacity issues (solved)
Dear customers, We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration, this misconfiguration will be rectified to avoid this issue in the future. Please find all details […]
Outage: Liège, Namur, province of Luxembourg some areas (solved)
Dear customers, We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team. Please find all details below: Start: 2015-11-20 02:00* End: 2015-11-20 07:30* Duration: 05:30 Impacted services: DSL, Voice Affected Areas: 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, […]
Outage: Short connectivity drop – Walloon area
Dear customers, We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately. Please find all details below: Start: 2015-11-17 14:30 AM* End: 2015-11-17 14:32 AM* Duration: +/- 1 minute Impacted services: All edpnet services (internet, telephony, hosting, mail, …) Affected Areas: Internet and Telephony: Walloon area, […]
Outage: Edpnet numbers are unreachable from outside networks (solved)
Dear customers, We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Updates: The problem is solved by resetting all incoming voice channels in cooperation with proximus. Start: 2015-11-13 19:40* End: […]
Maintenance planned on 16/11 for Charleroi region
Dear customers, Edpnet has planned a maintenance in order to perform a software upgrade on the equipment. This maintenance may affect your services. Please find all details below: Start: 2015-11-16 00:00 AM* End: 2015-11-16 06:00 AM* Duration: Approx. 10 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Charleroi region: 071 We […]