Solved /
Dear customers,
We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
Updates:
9/10/15 12:36 Outage start time has been updated.
9/10/15 12:36 The outage was caused by a double maintenance on the redundant fiber towards the 03CEN agregation point. This is being discussed with our supplier, as this shouldn’t happen.
| Start: |
2015-10-08 0:28* |
| End: |
2015-10-08 04:14* |
| Duration: |
2:43 |
| Impacted services: |
DSL access |
| Affected Areas: |
03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Scheduled /
Update 22/10 – The maintenance has been successfully completed. There was a small service interruption between 3:00 and 3:05 AM, everything is running stable since then.
Dear customers,
Edpnet has planned a maintenance in order to perform an upgrade on our equipment.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-10-22 02:00 AM* |
| End: |
2015-10-22 06:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059 and 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Update 25/09 – The maintenance has been cancelled.
Dear customers,
Proximus has planned a maintenance in order to perform a software update.
This maintenance may affect your services.
Please find the details below:
| Start: |
2015-28-09 00:00 AM* |
| End: |
2015-28-09 06:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All DSL services (internet, telephony, …) |
| Affected Areas: |
Brussels: 02 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
Proximus has planned a maintenance in order to perform a software update.
This maintenance may affect your services.
Please find the details below:
| Start: |
2015-09-21 00:00 AM* |
| End: |
2015-09-21 06:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Charleroi: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Update /
Dear customers,
We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45
| Start: |
2015-09-08 16:37:00* |
| End: |
2015-09-08 17:45:00* |
| Duration: |
1h 8m |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
N/A |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
Proximus has planned a maintenance in order to perform a software update.
This maintenance may affect your services.
Please find the details below:
| Start: |
2015-09-14 00:00 AM* |
| End: |
2015-09-14 06:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Liège: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-08-28 03:11* |
| End: |
2015-08-28 04:54* |
| Duration: |
TBC |
| Impacted services: |
DSL node 03 |
| Affected Areas: |
All 03 DSL customers |
Update 4:36: a power outage in Antwerp is causing the issue, problem is being handled by supplier
Update 4:54: the power has been restored, connections should be online, if not try to reboot modem
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
Edpnet has planned a maintenance in order to update a router for the area of Charleroi.
This maintenance may affect your services.
Please find the info below.
| Start: |
2015-09-08 06:00 AM* |
| End: |
2015-09-08 07:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Area code: 010, 060, 064, 065, 067, 068, 069, 071, |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently in the process of migrating linux webserver lweb05 to our new webcluster to provide a better service. This also means that newer PHP versions will become available on request.
Please verify your database settings so they are on ‘localhost’. Connecting to the FTP server is best done by using your domain name.
This migration should be mostly transparent and will be constantly monitored. Please contact our technical helpdesk in case of issues or questions.
…
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Closed /
Dear customers,
We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem.
Please find the info below.
| Start: |
2015-08-05 01:30 AM* |
| End: |
2015-08-05 07:15 AM* |
| Duration: |
5:45 |
| Impacted services: |
DNS servers |
| Affected Areas: |
… |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time