Outage: SIP trunking
Dear customers, We have experienced a short outage with SIP trunking services. The issue has been solved. Please find all details below: Start: 2016-02-16 09:40 AM* End: 2016-02-16 09:55 AM* Duration: 15 minutes Impacted services: Telephony We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time
Outage: Mail service down
Dear customers, We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-02-16 09:20 AM* End: 2016-02-16 10:00 AM* Duration: 2016-02-16 10:00 AM Impacted services: Mail Affected Areas: We apologize for […]
Maintenance in Roeselare planned for 22-02-2016
Dear customers, Edpnet has planned a maintenance in order to renew critical infrastructure. This maintenance may affect your services. Please find all details below: Start: 2016-02-22 00:00 AM* End: 2016-02-22 06:00 AM* Expected downtime: 15 minutes Impacted services: All data services on ADSL (internet, telephony, …) Affected Areas: Roeselare: 051 We apologize for the inconveniences. […]
Outage of DSL services in the Walloon area
Dear customers, We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2015-01-28 11:40 AM* End: 2015-01-28 12:05 AM* Duration: 25 minutes Impacted services: All DSL services […]
Maintenance in Roeselare planned on February 1st
Dear customers, Edpnet has planned a maintenance in order to renew critical infrastructure. This maintenance may affect your services. Please find all details below: Start: 2015-02-01 00:00 AM* End: 2015-02-01 06:00 AM* Expected downtime: 15 minutes Impacted services: All data services on ADSL (internet, telephony, …) Affected Areas: Roeselare: 051 We apologize for the […]
Issue: Delay on mailsystems
Dear customers, Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later. Description: Delay on mailsystems Start: 2016-01-18 09:00 AM End: 2016 -01-18 09:45 AM Duration: 45 Minutes Impacted services: All mail services. UPDATE 09:45 […]
Maintenance planned on 14/01 – impacted services: Internet, Telephony
Dear customers, Edpnet will be performing a maintenance on the access lines this Thursday morning. Customers may notice a disconnect as they’re moved to a different link. Please find all details below: Start: 2015-01-14 05:30 AM* End: 2015-01-14 06:30 AM* Duration: 10 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Antwerp, Limburg, […]
Issue with DSL speeds in the Antwerp Region (solved)
Update 24/12/2015 – 08h23: The situation has been resolved. Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET Dear customers, We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further […]
Info: upstream vectoring issue FRITZ!Box
Dear customers, We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers. Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles. Solution: This […]
Issue: Short interuption of internet traffic (solved)
Dear customers, We have experienced a small interuption of internet traffic due to a defective router. Please find all details below: Start: 2015-12-10 20:00* End: 2015-mm-dd 20:27* Duration: aprox. 27 minutes Impacted services: all internet traffic Affected Areas: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]