Dear customers,
We have experienced an outage with Internet services due to a short power outage in the Liège region.
Please find all details below:
| Start: | 2018-03-15 13:35* |
|---|---|
| End: | 2018-03-15 14:10* |
| Duration: | 35 minutes |
| Impacted services: | Internet services |
| Affected Areas: | Liège region : 41 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels.
Please find all details below:
| Start: | 2018-02-12 07:08* |
|---|---|
| End: | 2018-02-12 07:18* |
| Duration: | 10minutes |
| Impacted services: | Internet |
| Affected Areas: | region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.
Please find all details below:
| Start: | 2018-02-12 16:10* |
|---|---|
| End: | 2018-02-12 16:50* |
| Duration: | 40minutes |
| Impacted services: | VPBX |
| Affected Areas: | all |
Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We noticed an outage on a fiber connecting region Walloon Brabant, Hainaut. There is redundancy for the impacted area so none of our clients should experience any issues on their connection, the traffic is protected.
The fiber connection was restored on 20/12 at 16:58.
Please find all details below:
| Start: | 2017-12-20 03:20* |
|---|---|
| End: | 2017-12-20 16:58* |
| Duration: | 13h38 |
| Impacted services: | None |
| Affected Areas: | Walloon Brabant, Hainaut: 71GIL: 010, 060, 064, 065, 067, 068, 069, 071 |
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a partial power failure which caused an Internet Service issue in Region West and East Flanders.
Please find all details below:
| Start: | 2017-12-19 12:05* |
|---|---|
| End: | 2017-12-19 12:23* |
| Duration: | 18 min |
| Impacted services: | Internet/Telephony |
| Affected Areas: | West/East Flanders: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Update 19/12/2017 12:26 : Technician is on his way to investigate the situation on site.
Update 19/12/2017 12:36 : Outage cleared, power issue solved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with internet connectivity in Brussels region yesterday evening. There were 2 short offline periods: 18:02 – 18:10 and 19:35 – 19:43
Our Network Operations team will investigate the cause of these two short interruptions.
Please find all details below:
| Start – End: | 2017-12-04 18:02* – 2017-12-04 18:10* |
|---|---|
| Start – End: | 2017-12-04 19:35* – 2017-12-04 19:43* |
| Duration: | 8 min and 8min |
| Impacted services: | Internet Connectivity |
| Affected Areas: | 02 Brussels Region |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an issue on one of our volumes due to a faulty port. Our Network Operations team has resolved the issue by moving the affected volume.
Please find all details below:
| Start: | 2017-11-30 13:23* |
|---|---|
| End: | 2017-11-30 14:36* |
| Duration: | 1h13 |
| Impacted services: | vPBX |
| Affected Areas: | vPBX clients |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a major server crash on one of our VPBX servers. Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.
Please find all details below:
| Start: | 2017-11-28 09:50 |
|---|---|
| End: | 2017-11-28 10:00 |
| Duration: | 10 minutes |
| Impacted services: | VPBX |
| Affected Areas: | VPBX (partial) |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2017-11-23 12:03* |
|---|---|
| End: | 2017-11-23 14:42* |
| Duration: | 2 hours and 39 minutes |
| Impacted services: | Outgoing and incoming telephony |
| Affected Areas: | All areas |
Update 23/11/2017 15:15 : The issue was resolved, both incoming and outgoing calls pass through normal again.
Update 23/11/2017 14:44 : Due to recovery works, capacity on incoming telephony is low. We are looking into it with the highest priority.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2017-11-21 09:36* |
|---|---|
| End: | 2017-11-21 14:23* |
| Duration: | 5 hours and 47 minutes |
| Impacted services: | Incoming telephony |
| Affected Areas: | All areas |
Update 21/11/2017 15:46 : The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.
Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.
Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.
Further details on the estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team