My edpnet

Category: Belgium

Maintenance planned on 08/04/2020 – impacted services: Telephony

Dear customers, Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-08 00:00 End*: 2020-04-08 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]

Outage: DSL services (regions: Namur/Charleroi/Liège/Mons) #SOLVED

Dear customers, We are currently experiencing an outage with our DSL services in the southern provinces.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-31 06:29* End*: 2020-03-31 11:15* Duration: 4:45h Impacted services: All DSL services Affected Areas**: 41GRE: Liège, […]

Outage: Telephony capacity issues : SOLVED

Dear customers, Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible.  Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-16 09:00 End*: n/a Duration: n/a Impacted services: […]

Maintenance planned on 11/03/2020 – impacted services: Telephony

Dear customers, Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted. Please find all details below: Start*: 2020-03-11 00:05 End*: 2020-03-11 02:00 Duration: 1 hour 55 minutes Impacted services: Telephony (minimal impact expected) Affected Areas**: All areas   We apologize […]

Maintenance planned on 6/03/2020 – impacted services: Telephony

Dear customers, Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved. This maintenance may affect your services. Please find all details below: Start*: 2020-03-06 00:00* End*: 2020-03-06 […]

Maintenance planned on 04/03/2020 – impacted services: all internet services

Dear customers, Edpnet has planned a maintenance in order to increase the network capacity. This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router. Please find all details below: Start*: 2020-03-04 02:00 End*: 2020-03-04 05:00 Duration: up to 1 hour of […]

Maintenance planned on 09/03/2020 – impacted services: all internet services – region: Gent

Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-03-09 01:00 End*: 2020-03-09 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Gent and regions Merelbeke, Melle, Destelbergen, Laarne   We apologize for the […]

Info: Fake notification about unauthorized access attempts

Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. The message with the subject “Notification” informs that a person from a foreign country has recently tried to access your account and invites you to follow a link if that connection attempt was not […]

Info: Fake package notification

Dear customers, We would like to inform you about a new spam/phishing wave that is aimed at both customers and non-customers. Email with the subject “Livraison” (“Delivery”) informs that you have a parcel waiting to be picked up and contains an attachment / spam link: Please do not reply to those emails and do not […]