Maintenance planned on 27-02-2024 – region: Brussels, Antwerp, Limburg, Flemish Brabant – impacted services: All internet services

Dear customers,

Edpnet has planned a maintenance in order to upgrade hardware and one of interconnectivity links with our supplier.

This maintenance will require a complete reconnect of all active internet connections in the area of Brussels as well as in Antwerp, Limburg and Flemish Brabant.

Please find all details below:

Start*: 27-02-2024 04:00
End*: 27-02-2024 06:00
Duration: Up to 30 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels
03BKC: Antwerp, Limburg, Flemish Brabant

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 16-01-2024 – region: West and East Flanders – impacted services: All internet services

Dear customers,

Edpnet has planned a maintenance in order to upgrade hardware and one of our interconnectivity links with Proximus in West and East Flanders. This action will require a complete reconnect of all active internet connections in this area.

This maintenance may affect your services.

Please find all details below:

Start*: 16-01-2024 04:00*
End*: 16-01-2024 06:00*
Duration: Up to 30 minutes
Impacted services: All internet services
Affected Areas**: 91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Interruptions on PPPoE in 91GEN

Dear customers,

We are currently experiencing an outage with PPPoE connections in 91GEN area.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 11-12-2023 16:13*
End*: 11-12-2023 16:51*
Duration: 38 minutes
Impacted services: All internet services
Affected Areas**: 91GEN: all areas affected

EDIT 16:51*: Our technical team has found the cause and has resolved it. If you should still have any issues, please reboot your modem to refresh its PPPoE session and attempts.

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Connectivity issues – Walloon Brabant and Hainaut: Solved

Dear customers,

We are currently experiencing an outage with internet connectivity in the region of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

We apologize for the delay in confirming the incident.

Please find all details below:

Start*: 18-10-2023 12:22
End*: 18-10-2023 14:16
Duration: 1h54min
Impacted services: All internet and telephony services
Affected Areas**: A71: Walloon Brabant, Hainaut


Update 14:25*
: All impacted connections have been successfully restored and are now fully operational. We are in contact with our supplier to identify the root cause of the incident. We are monitoring the situation to ensure that there are no further impacts.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Connectivity issues in West and East Flanders – Solved

Dear customers,

Our supplier has experienced an outage that impacted internet services in West and East Flanders. All affected connections have been restored and are fully operational as of 01:57 am.

Our Network Operations team is in contact with our supplier to identify the root cause of the incident. Further updates will be released as soon as possible.

Please find all details below:

Start*: 25-09-2023 01:26
End*: 25-09-2023 01:57
Duration: 31 minutes
Impacted services: All internet services
Affected Areas**: 91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/03/2023 – Antwerp, Limburg, Flemish Brabant, West and East Flanders – All internet services impacted

Dear customers,

Edpnet has planned a maintenance in order to improve the performance and quality of our services.

This maintenance may affect your services.

Please find all details below:

Start*: 07-03-2023 02:00
End*: 07-03-2023 06:00
Duration: Several disconnections during maintenance window
Impacted services: All internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 31/01 – impacted services: Internet services (Brussels, Liège, Namur, province of Luxembourg)

Dear customers,

Please be informed we’ve planned a maintenance on our core infrastructure. We will be performing an upgrade of several line cards to allow for higher bandwidths.

This maintenance may affect your services.

Please find all details below:

Start*: 31-01-2023 02:00*
End*: 31-01-2023 06:00*
Duration: Up to 4 hours
Impacted services: All internet services
Affected Areas**: A2: Brussels, 41GRE: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 19/10/2022 – impacted services: Telephony

Dear customers,

We have planned a maintenance (software update) on our voice switches.

We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window.

Please find all details below:

Start*: 19-10-2022 23:00
End*: 20-10-2022 01:30
Duration: 2 hours 30 minutes
Impacted services: telephony
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 06/09/2022 – region: Antwerp, Limburg, Flemish Brabant – impacted services: All internet services

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

These works may cause several disconnections during scheduled maintenance window.

Please find all details below:

Start*: 06-09-2022 02:00
End*: 06-09-2022 05:00
Duration: expected impact: several disconnections during the maintenance window
Impacted services: all internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant (telephone zones 03, 011, 012, 013, 014, 015, 016, 089)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/07/2022 – region: Antwerp, Limburg, Flemish Brabant – impacted services: All internet services

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

These works may cause a loss of connection during scheduled maintenance window.

Please find all details below:

Start*: 26-07-2022 03:00
End*: 26-07-2022 05:00
Duration: expected impact: loss of connection during the maintenance window
Impacted services: all internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site