Issue: edpnet support unreachable by phone – Resolved
Dear customers, Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible. We’ll provide further updates as they become available. Please find all details below: Start*: 10-03-2025 10:40 End*: 10-03-2025 11:09 Duration: 29 minutes Impacted services: Support Update 10/03/2025 […]
Issue: edpnet support site unavailable – Resolved
Dear customers, We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality. We’ll follow up with further updates as they become available. Please find all details below: Start*: 28-02-2025 12:00 End*: 28-02-2025 12:48 Duration: 48 minutes Impacted services: https://support.edpnet.be/hc/en-us Update 25/02/2025 13:10: Our help center […]
Outage: short service interruption in Liège, Namur, Luxembourg, Walloon Brabant and Hainaut – Solved
Dear customers, Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11. While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post […]
Outage: Connectivity issues in Walloon Brabant and Hainaut – Solved
Dear customers, We are currently experiencing an outage affecting internet and fixed voice services in the area of Walloon Brabant and Hainaut. Based on the first details that have been provided by our supplier, the outage is caused by a fiber cut. Further updates will be released as soon as possible. Please find all details […]
Partial outage: delays affecting outgoing SMS – Solved
Dear customers, We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays. We will provide further updates as soon as they become available. Please find all details below: Start*: 16-10-2024 08:10 End*: 16-10-2024 15:15 Duration: […]
Partial outage: service quality issues in Antwerp, Limburg and Flemish Brabant – Solved
Dear customers, There was a fiber cut on the evening of October 14 impacting our network. Our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant was reduced by half, which might have resulted in degraded performance of customer connections in this area. The problem was fully resolved at around 22:45. Please find all […]
Partial outage: edpnet mobile issues in Antwerp area – Solved
Dear customers, We are currently experiencing a partial outage in the Antwerp region due to a fiber cut. Customers in this area may experience no coverage or reduced service. Our supplier has been working on the issue with the highest priority, and engineers are currently at the location carrying out repair works. Further updates will […]
Partial outage: outbound voice issues – Solved
Dear customers, We have encountered an issue with our fixed telephony service, which affected outbound calls to certain destinations. A fix has been implemented, and all outgoing calls should now be functioning as expected. Please find all details below: Start*: 22-08-2024 09:25 End*: 22-08-2024 10:15 Duration: 50 minutes Impacted services: Fixed telephony Affected Areas**: All […]
Partial outage: mobile telephony issues – Solved
Dear customers, We experienced an outage with our mobile telephony. Some customers may have noticed difficulties being reached from other numbers or not being able to call other edpnet customers. The cause of the problem was identified and resolved by our service supplier. Please find all details below: Start*: 27-07-2024 TBC End*: 29-07-2024 13:00 Duration: […]
Outage: My edpnet and helpdesk, commercial & financial teams unavailable – Solved
Dear customers, We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 19-07-2024 07:00* End*: 19-07-2024 […]