{"id":4927,"date":"2026-06-24T16:05:14","date_gmt":"2026-06-24T14:05:14","guid":{"rendered":"https:\/\/issues.edpnet.be\/?p=4927"},"modified":"2026-06-24T17:36:06","modified_gmt":"2026-06-24T15:36:06","slug":"incident-calls-data-issues-roaming-customers","status":"publish","type":"post","link":"https:\/\/issues.edpnet.be\/?p=4927","title":{"rendered":"Incident: no calls &amp; data while roaming\u00a0\u2013 Resolved"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Dear customers,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are currently experiencing an incident affecting calls and data for our mobile customers while roaming.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our voice engineers are investigating to identify and resolve the root cause. We\u2019ll provide updates as they become available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please find all details below:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th class=\"has-text-align-left\" data-align=\"left\"><b>Start*: <\/b><\/th><td>24-06-2026 15:42<\/td><\/tr><tr><th class=\"has-text-align-left\" data-align=\"left\"><b>End*: <\/b><\/th><td>24-06-2026 17:12<\/td><\/tr><tr><th class=\"has-text-align-left\" data-align=\"left\"><b>Duration: <\/b><\/th><td>1 hour 30 minutes<\/td><\/tr><tr><th class=\"has-text-align-left\" data-align=\"left\"><b>Impacted services: <\/b><\/th><td>Mobile: calls &amp; data abroad<\/td><\/tr><tr><th class=\"has-text-align-left\" data-align=\"left\"><b>Affected Areas**: <\/b><\/th><td>Roaming<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a0<strong>Update 24\/06\/2026 17:26<\/strong>: The incident has been resolved at 17:12. Some customers abroad may only have 3G available after this incident. If you experience this, please toggle airplane mode off and back on to force the device back to full service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">*All times are listed in CET, Central European Time<br>\n** Check the different areas &amp; zones on <a href=\"https:\/\/support.edpnet.be\/hc\/en-us\/articles\/17167407079570-Service-areas-in-Belgium\" target=\"_blank\" rel=\"noopener noreferrer\">our support site<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We apologize for the inconveniences.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear customers, We are currently experiencing an incident affecting calls and data for our mobile customers while roaming. Our voice engineers are investigating to identify and resolve the root cause. We\u2019ll provide updates as they become available. Please find all details below: Start*: 24-06-2026 15:42 End*: 24-06-2026 17:12 Duration: 1 hour 30 minutes Impacted services: [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,106,30],"tags":[72,64,59],"class_list":["post-4927","post","type-post","status-publish","format-standard","hentry","category-belgium","category-mobile","category-outage","tag-belgium","tag-mobile","tag-outage"],"_links":{"self":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4927","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4927"}],"version-history":[{"count":6,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4927\/revisions"}],"predecessor-version":[{"id":4937,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4927\/revisions\/4937"}],"wp:attachment":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}