Dear customers,<\/p>\n
We are currently experiencing an outage with all services related to the 91GEN area (West and East Flanders). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.<\/p>\n
Please find all details below:<\/p>\n
| Start*: <\/b><\/th>\n | 04-05-2026 01:39<\/td>\n<\/tr>\n |
|---|---|
| End*: <\/b><\/th>\n | Temporary fix applied at 04-05-2026 10:42<\/td>\n<\/tr>\n |
| Duration: <\/b><\/th>\n | tbc<\/td>\n<\/tr>\n |
| Impacted services: <\/b><\/th>\n | All services<\/td>\n<\/tr>\n |
| Affected Areas**: <\/b><\/th>\n | 91GEN: West and East Flanders<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Update 04\/05\/2026 03:00*<\/strong>: According to our first research the issue is likely related to a maintenance by our network delivery partner Proximus, which damaged the interconnect hardware. They currently have teams investigating and resolving this issue, and expect it should be finished before 06:00*.<\/p>\n Update 04\/05\/2026 07:21*<\/strong>: The affected hardware was replaced but did not resolve the issue. Additional hardware was express shipped and the new updated expected time of resolution is now 09:30*.<\/p>\n Update 04\/05\/2026 08:00*<\/strong>: We are coordinating with Proximus to get us live on reduced capacity until the hardware can be replaced. No resolution time can be communicated about this yet but we are aiming for it to be completed as quickly as possible. We will keep you posted!<\/p>\n Update 04\/05\/2026 09:29*<\/strong>: The engineer is on-site and preparing to swap the faulty card. We’ll update you as soon as we have more information.<\/p>\n Update 04\/05\/2026 10:48*<\/strong>: A temporary fix has been applied by our supplier to restore the service. The sessions have been coming back online since 10:42. We’ll keep this post updated with the next steps and the timeline for a permanent solution.<\/p>\n We apologize for the inconveniences.<\/p>\n |