Dear customers,<\/p>\n
We are currently experiencing a session setup issue that may be affecting calls and mobile data.<\/p>\n
Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available.<\/p>\n
Please find all details below:<\/p>\n
| Incident start and end*: <\/b><\/th>\n | 26-03-2026 07:15 \u2013 13:42 \n26-03-2026 16:40 \u2013 18:00<\/td>\n<\/tr>\n |
|---|---|
| Duration: <\/b><\/th>\n | 6 hours 27 minutes \n1 hour 20 minutes<\/td>\n<\/tr>\n |
| Impacted services: <\/b><\/th>\n | Citymesh mobile<\/td>\n<\/tr>\n |
| Affected Areas**: <\/b><\/th>\n | All areas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Update 26\/03\/2026 08:45<\/strong>: A fix has been implemented. We are currently seeing recovery, and our engineers are working to ensure no further recurrences.<\/p>\n Update 26\/03\/2026 09:28<\/strong>: We are still observing sporadic call failures. We are investigating together with our supplier to fully mitigate the incident.<\/p>\n Update 26\/03\/2026 13:42<\/strong>: Voice and data are currently stable. We are continuing to monitor for any further issues.<\/p>\n Update 26\/03\/2026 16:45<\/strong>: A repeat of the earlier issue occurred at 16:40, affecting calls and mobile data for a subset of customers. We’ve resumed the investigation with our supplier and will provide updates as we learn more.<\/p>\n Update 26\/03\/2026 19:20<\/strong>: The issue has been mitigated since 18:00. The team is continuing to monitor the situation.<\/p>\n We apologize for the inconveniences.<\/p>\n |