Dear customers,<\/p>\n
We are currently experiencing an incident affecting dedicated fiber connections via Eurofiber. Our Network Operations team is investigating this outage. We’ll provide further updates as they become available.<\/p>\n
Please find all details below:<\/p>\n
| Start*: <\/b><\/th>\n | 21-01-2026 10:08<\/td>\n<\/tr>\n |
|---|---|
| End*:<\/b><\/th>\n | 21-01-2026 13:33<\/td>\n<\/tr>\n |
| Duration: <\/b><\/th>\n | 3 hours 25 minutes<\/td>\n<\/tr>\n |
| Impacted services: <\/b><\/th>\n | Eurofiber dedicated fiber<\/td>\n<\/tr>\n |
| Affected Areas**: <\/b><\/th>\n | All areas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Update 21\/01\/2026 12:59: <\/strong>Our field engineer is on-site and coordinating with our supplier to resolve the issue.<\/p>\n Update 21\/01\/2026 13:46:\u00a0<\/strong>The issue has been corrected. All affected connections are operational again as of 13:33.<\/p>\n There’s still an issue with the patch panel that requires correction by our supplier’s engineer. We’ll update you once the fiber connection is properly seated and the incident is fully resolved.<\/p>\n Update 22\/01\/2026 10:01<\/strong>: The permanent fix was implemented yesterday a 15:29. No further impact is expected.<\/p>\n We apologize for the inconveniences.<\/p>\n |