{"id":4520,"date":"2025-12-04T11:59:20","date_gmt":"2025-12-04T10:59:20","guid":{"rendered":"https:\/\/issues.edpnet.be\/?p=4520"},"modified":"2025-12-08T10:55:35","modified_gmt":"2025-12-08T09:55:35","slug":"issue-edpnet-support-unreachable-by-email","status":"publish","type":"post","link":"https:\/\/issues.edpnet.be\/?p=4520","title":{"rendered":"Issue: edpnet support unreachable by email \u2013 Resolved"},"content":{"rendered":"<p>Dear customers,<\/p>\n<p>Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all.<\/p>\n<p>We&#8217;re working to resolve this as quickly as possible.<\/p>\n<p>All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 265 67 00 and online chat.<\/p>\n<p>Please find all details below:<\/p>\n<table style=\"color: #5d5d5c; font-family: Arial, Helvetica, sans-serif; line-height: 1.4; font-size: 13.5px;\">\n<tbody>\n<tr>\n<th style=\"text-align: left;\"><b>Start*: <\/b><\/th>\n<td>04-12-2025 11:37<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>End*: <\/b><\/th>\n<td>04-12-2025 14:20<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>Duration: <\/b><\/th>\n<td>2 hours 43 minutes<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>Impacted services: <\/b><\/th>\n<td>edpnet support<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>Affected Areas**: <\/b><\/th>\n<td>All areas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Update 04\/12\/2025 13:37<\/strong>: Replies to existing tickets are now being correctly delivered to our teams. We&#8217;re continuing to work on restoring other email addresses.<\/p>\n<p><strong>Update 04\/12\/2025 14:20: <\/strong>The issue has been resolved. All our email addresses are now operational again.<\/p>\n<p>We apologize for the inconveniences.<\/p>\n<p><strong>Best regards<\/strong><br \/>\n<strong> The edpnet team<\/strong><\/p>\n<p>*All times are listed in CET, Central European Time<br \/>\n** Check the different areas &amp; zones on <a href=\"https:\/\/support.edpnet.be\/hc\/en-us\/articles\/17167407079570-Service-areas-in-Belgium\" target=\"_blank\" rel=\"noopener noreferrer\">our support site<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear customers, Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all. We&#8217;re working to resolve this as quickly as possible. All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,50,105],"tags":[72,25,31],"class_list":["post-4520","post","type-post","status-publish","format-standard","hentry","category-belgium","category-issue","category-solved","tag-belgium","tag-issue","tag-solved"],"_links":{"self":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4520"}],"version-history":[{"count":9,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4520\/revisions"}],"predecessor-version":[{"id":4529,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4520\/revisions\/4529"}],"wp:attachment":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4520"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4520"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}