Dear customers,<\/p>\n
We have experienced an incident on our uplink for the provinces of Antwerp, Limburg and Flemish Brabant, which affected some of customer connections in this area.<\/p>\n
Our network engineers have isolated the problematic links. All impacted connections are operational again as of 07:56. We are investigating to identify and correct the root cause.<\/p>\n
Please find all details below:<\/p>\n
| Incident start and end*: <\/b><\/th>\n | 29-08-2025 06:50 \u2013 07:56 \n30-08-2025 00:30 \u2013 06:10<\/td>\n<\/tr>\n |
|---|---|
| Duration: <\/b><\/th>\n | 6 hour 46 minutes in total<\/td>\n<\/tr>\n |
| Impacted services: <\/b><\/th>\n | All internet services<\/td>\n<\/tr>\n |
| Affected Areas**: <\/b><\/th>\n | 03BKC: Antwerp, Limburg, Flemish Brabant<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n Update 31\/08\/2025 10:50<\/strong>: The issue recurred on August 30 after midnight. Some customers may have experienced service interruptions between 00:30 and 06:10.<\/p>\n Our network team mitigated the impact while continuing the investigation in the background. On 31\/08 at 03:30, the fault with dark fiber, which we believe was the root cause of these disturbances, was resolved by our supplier. All uplinks have been fully operational since that time. We continue to monitor the situation closely.<\/p>\n We apologize for the inconveniences.<\/p>\n |