{"id":4219,"date":"2025-02-28T12:38:37","date_gmt":"2025-02-28T11:38:37","guid":{"rendered":"https:\/\/issues.edpnet.be\/?p=4219"},"modified":"2025-02-28T13:12:54","modified_gmt":"2025-02-28T12:12:54","slug":"issue-edpnet-support-site-unavailable","status":"publish","type":"post","link":"https:\/\/issues.edpnet.be\/?p=4219","title":{"rendered":"Issue: edpnet support site unavailable &#8211; Resolved"},"content":{"rendered":"<p>Dear customers,<\/p>\n<p>We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality.<\/p>\n<p>We&#8217;ll follow up with further updates as they become available.<\/p>\n<p>Please find all details below:<\/p>\n<table style=\"color: #5d5d5c; font-family: Arial, Helvetica, sans-serif; line-height: 1.4; font-size: 13.5px;\">\n<tbody>\n<tr>\n<th style=\"text-align: left;\"><b>Start*: <\/b><\/th>\n<td>28-02-2025 12:00<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>End*: <\/b><\/th>\n<td>28-02-2025 12:48<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>Duration: <\/b><\/th>\n<td>48 minutes<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>Impacted services: <\/b><\/th>\n<td><a href=\"https:\/\/support.edpnet.be\/hc\/en-us\">https:\/\/support.edpnet.be\/hc\/en-us<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Update 25\/02\/2025 13:10<\/strong>: Our help center has been back up and running since 12:48. It was affected by an incident at Zendesk. We are continuing to closely monitor the situation.<\/p>\n<p>We apologize for the inconveniences.<\/p>\n<p><strong>Best regards<\/strong><br \/>\n<strong> The edpnet team<\/strong><\/p>\n<p>*All times are listed in CET, Central European Time<br \/>\n** Check the different areas &amp; zones on <a href=\"https:\/\/www.edpnet.be\/en\/support\/installation-and-usage\/internet\/learn-about-dsl-configuration\/service-areas-in-belgium.html\" target=\"_blank\" rel=\"noopener noreferrer\">our support site<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear customers, We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality. We&#8217;ll follow up with further updates as they become available. Please find all details below: Start*: 28-02-2025 12:00 End*: 28-02-2025 12:48 Duration: 48 minutes Impacted services: https:\/\/support.edpnet.be\/hc\/en-us &nbsp; Update 25\/02\/2025 13:10: Our help center [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,30,105,1],"tags":[72,25],"class_list":["post-4219","post","type-post","status-publish","format-standard","hentry","category-belgium","category-outage","category-solved","category-uncategorized","tag-belgium","tag-issue"],"_links":{"self":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4219"}],"version-history":[{"count":6,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4219\/revisions"}],"predecessor-version":[{"id":4225,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/4219\/revisions\/4225"}],"wp:attachment":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4219"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4219"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}