{"id":3842,"date":"2022-11-02T08:35:21","date_gmt":"2022-11-02T07:35:21","guid":{"rendered":"https:\/\/issues.edpnet.be\/?p=3842"},"modified":"2022-11-04T10:56:50","modified_gmt":"2022-11-04T09:56:50","slug":"minimal-helpdesk-and-service-delivery-staff-available","status":"publish","type":"post","link":"https:\/\/issues.edpnet.be\/?p=3842","title":{"rendered":"Minimal helpdesk and service delivery staff available: partially solved"},"content":{"rendered":"<p>Dear customers,<\/p>\n<p>We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located.\u00a0 We are looking into a solution with the highest priority.\u00a0 Further updates will be released as soon as possible.<\/p>\n<p><strong>Update 4\/11\/2022:<\/strong> Telephone queues are open since yesterday from 9-17h, backlog is being processed with success. <strong>If possible, create a ticket instead of calling to reduce our waiting times.<\/strong><\/p>\n<p>Please find all details below:<\/p>\n<table style=\"color: #5d5d5c; font-family: Arial, Helvetica, sans-serif; line-height: 1.4; font-size: 13.5px;\">\n<tbody>\n<tr>\n<th style=\"text-align: left;\"><b>Start*: <\/b><\/th>\n<td>02-11-2022 8:00<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>End*: <\/b><\/th>\n<td><\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>Duration: <\/b><\/th>\n<td>TBC<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><b>Impacted services: <\/b><\/th>\n<td>Helpdesk and service delivery<\/td>\n<\/tr>\n<tr>\n<th style=\"text-align: left;\"><\/th>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>We apologize for the inconveniences.<\/p>\n<p><strong>Best regards<\/strong><br \/>\n<strong> The edpnet team<\/strong><\/p>\n<p>*All times are listed in CET, Central European Time<br \/>\n** Check the different areas &amp; zones on <a href=\"https:\/\/www.edpnet.be\/en\/support\/installation-and-usage\/internet\/learn-about-dsl-configuration\/service-areas-in-belgium.html\" target=\"_blank\" rel=\"noopener noreferrer\">our support site<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear customers, We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located.\u00a0 We are looking into a solution with the highest priority.\u00a0 Further updates will be released as soon as possible. Update 4\/11\/2022: Telephone queues are open since yesterday from 9-17h, backlog is being [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,50,44],"tags":[],"class_list":["post-3842","post","type-post","status-publish","format-standard","hentry","category-belgium","category-issue","category-the-netherlands"],"_links":{"self":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/3842","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3842"}],"version-history":[{"count":3,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/3842\/revisions"}],"predecessor-version":[{"id":3846,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=\/wp\/v2\/posts\/3842\/revisions\/3846"}],"wp:attachment":[{"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/issues.edpnet.be\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}