Info / Issue / outage / Solved /
Dear customers,
On Sunday 13/12/2020 edpnet experienced a DDoS attack which was causing slow and unstable connection for our customers. Our Network Operations team has found and mitigated the source of the issue.
Please find all details below:
| Start*: |
2020-12-13 05:25 |
| End*: |
2020-12-13 11:20 |
| Duration: |
5 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Edpnet has planned a maintenance in order to improve our network capacity.
This maintenance will cause a short interruption (up to 15 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2020-12-08 02:00 |
| End*: |
2020-12-08 05:00 |
| Duration: |
expected impact: up to 15 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
02STR: Brussels
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Edpnet has planned a maintenance in order to improve our network capacity.
This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router.
Please find all details below:
| Start*: |
2020-12-08 02:00 |
| End*: |
2020-12-08 05:00 |
| Duration: |
expected impact: up to 1 hour downtime |
| Impacted services: |
all internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-12-02 01:00 |
| End*: |
2020-12-02 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Wingene;
Hoegaarden;
Villers-le-Bouillet, Saint-Georges-sur-Meuse, Verlaine, Donceel;
Rochefort, Houyet;
Putte, Sint-Katelijne-Waver, Heist-op-den-Berg, Lier;
Bruxelles (1000), Schaarbeek, Saint-Josse-ten-Noode |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-11-25 01:00 |
| End*: |
2020-11-25 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Diksmuide;
Ninove, Geraardsbergen, Herzele;
Brecht;
Namur |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-12-07 01:00 |
| End*: |
2020-12-07 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Gent;
Temse, Kruibeke;
Dinant, Houyet;
Crisnée, Awans, Ans;
Braine-le-Comte, Rebecq;
Zedelgem, Torhout. |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-11-23 01:00 |
| End*: |
2020-11-23 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Waregem, Deerlijk, Anzegem, Zwevegem;
Vilvoorde, Grimbergen, Machelen;
Aalts, Buggenhout, Opwijk, Lebbeke;
Mons, Estinnes, Le Roeulx;
Stavelot, Trois-Ponts;
Bekkevoort, Kortenaken, Glabbeek |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Issue / outage / Solved /
Dear customers,
Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.
Customers may notice higher latency and speed issues.
Please find all details below:
| Start*: |
2020-11-13 08:58 |
| End*: |
2020-11-13 10:55 |
| Duration: |
1h57min |
| Impacted services: |
high latency, speed issues |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
UPDATE 10h44: technicians are currently fixing the faulty fiber joint
UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance /
Dear customers,
Proximus has planned a maintenance in order to replace network hardware.
This maintenance may affect your services.
Please find all details below:
| Start*: |
2020-10-26 01:00 |
| End*: |
2020-10-26 06:00 |
| Duration: |
potential impact: up to 2h30min |
| Impacted services: |
all internet services |
| Affected Areas**: |
Eupen, Raeren, Lontzen |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Telephony /
Dear customers,
Edpnet has planned an urgent maintenance on our voice switches.
The telephony service will keep working during the maintenance, but current calls may be interrupted.
Please find all details below:
| Start*: |
2020-10-08 00:00 |
| End*: |
2020-10-08 07:00 |
| Duration: |
7 hours |
| Impacted services: |
Telephony (minimal impact) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site