Maintenance planned on 04/06/2016 – impacted services: telephony

Dear customers,

Edpnet has planned a maintenance in order to improve our telephony service.

This maintenance may affect your services for a few hours.

Please find all details below:

Start: 2016-06-04 02:00 AM*
End: 2016-06-04 06:00 AM*
Duration: 4 hours
Impacted services: Telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Partial telephony outage

Dear customers,

We are currently experiencing a partial outage with telephony. The outage was  investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-19 10:00 AM*
End: 2016-04-19 10:20 AM*
Duration: 20 minutes
Impacted services: Partial: Telephony
Affected Areas: All areas

Edit 1: The cause was found to be one of the telephony servers that went down. It was rebooted and shortly came up again. A few calls still fail.

Edit 2 10:45AM*: The server was taken down again for maintenance due to lingering issues. We are bringing it back online as soon as the maintenance ends.

Edit 3 11:00AM*: The server is back online. We are monitoring it for faults.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time